Symptom

Cause

Solution

Your computer does not

• You are not using the supplied USB cable.

p Use the supplied USB cable (page 53).

recognize your camera.

• The USB cable is not connected firmly.

p Disconnect the USB cable, and connect it again firmly. Make

 

 

 

 

sure that “USB MODE” is displayed on the LCD screen (pages

 

 

 

 

53 and 59).

 

• [USB] is set to [PTP] under [

 

] in the menu

p Set it to [NORMAL] (page 73).

 

 

 

 

 

settings.

 

 

• The USB connectors on your computer are

p Disconnect the USB cables except for the ones connected to the

 

connected to other equipment besides the

keyboard, the mouse, and your camera.

 

keyboard, the mouse, and your camera.

 

 

• The camera is not connected directly to your

p Connect the camera directly to your computer without passing

 

computer.

through a hub or other device.

 

• The USB driver is not installed.

p Install the USB driver (pages 50 and 59).

 

• The camera was connected to a computer with

p Delete the device which is not recognized, then install the USB

 

the USB cable before installing the USB driver,

driver (pages 50, 55 and 59).

 

so the device was not recognized by the

 

 

computer.

 

 

 

 

 

 

You cannot turn on the

• The camera is not connected directly to your

p Connect the camera directly to your computer without passing

camera during USB

computer.

through a hub or other device.

connection.

• No “Memory Stick” is inserted.

p Insert a “Memory Stick” (page 18).

 

 

 

 

 

You cannot copy images.

• The camera is not correctly connected to your

p Connect the camera and your computer correctly using the

 

computer.

supplied USB cable (page 53).

 

• You are not using the correct copy procedure for

p Follow the designated copy procedure for your OS (pages 54, 55

 

your OS.

and 59).

 

p If you are using the “Image Transfer” software, see page 54.

 

p If you are using the “ImageMixer Ver.1.5 for Sony” application

 

 

 

 

software, click on HELP.

 

 

 

 

 

After making a USB

p Select [Launch Image Transfer automatically when the camera,

connection, “Image

 

 

 

etc., is connected.] at [Basic] setting (page 55).

Transfer” does not

p Make a USB connection when the computer is turned on

automatically start.

 

 

 

(page 53).

 

 

 

 

 

The image cannot be played

p If you are using the “ImageMixer Ver.1.5 for Sony” application

back on a computer.

 

 

 

software, click on HELP.

 

p Consult the computer or software manufacturer.

 

 

 

 

 

Troubleshooting

65