Your computer does not recognize the camera.
•When the battery level is low, insert the charged battery pack or use the AC adaptor (sold separately).
•Set [USB Connect] to [Auto] or [Mass Storage] (page 90).
•Use the cable for
•Disconnect the cable for
•Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer.
•Connect the camera directly to your computer without passing through a USB hub or other device.
Cannot import images.
•Connect the camera and your computer correctly making a USB connection (page 108).
•When you shoot images with a “Memory Stick Duo” media formatted by a computer, you may not be able to import the images to a computer. Shoot using a “Memory Stick Duo” media formatted by the camera (page 93).
After making a USB connection, “PMB” does not start automatically.
• Make the USB connection after the computer is turned on.
Cannot play back images on your computer.
•If you are using “PMB”, refer to “PMB Guide” (page 107).
•Consult the computer or software manufacturer.
The image and sound are interrupted by noise when you view a movie on a computer.
•You are playing back the movie directly from the internal memory or the “Memory Stick Duo” media. Import the movie to the hard disk of your computer, then play back the movie from the hard disk (page 108).
Cannot print an image.
• Refer to the operation manual of the printer.
Images once exported to a computer cannot be viewed on the camera.
•Export them to a folder recognized by the camera, such as “101MSDCF” (page 111).
•When using software other than “PMB”, the information may not be updated correctly, so images may turn blue or otherwise not be displayed correctly. This is not a malfunction.
•When blue images appear, view them in the Folder View mode or delete them with the camera.
“Memory Stick Duo” media
Cannot insert a “Memory Stick Duo” media.
• Insert the “Memory Stick Duo” media in the correct direction.
You have formatted a “Memory Stick Duo” media by mistake.
• All the data on the “Memory Stick Duo” media is deleted by formatting. You cannot restore it.