Additional Information

Troubleshooting

If you experience any of the following difficulties while using the player, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer (for customers in the U.S.A only).

Power

The power is not turned on.

,Check that the AC power cord is connected securely.

Picture

There is no picture/picture noise appears.

,Re-connect the connecting cord securely.

,The connecting cords are damaged.

,Check the connection to your TV (page 17) and switch the input selector on your TV so that the signal from the player appears on the TV screen.

,The disc is dirty or flawed.

,If the picture output from your player goes through your VCR to get to your TV or if you are connected to a combination TV/ VIDEO player, the copy-protection signal applied to some DVD programs could affect picture quality. If you still experience problems even when you connect your player directly to your TV, please try connecting your player to your TV’s S VIDEO input (page 17).

,You have set the player to progressive format (the PROGRESSIVE indicator lights up in blue) even though your TV cannot accept the progressive signal. In this case, press the PROGRESSIVE button on the front panel until the progressive indicator turns off.

,Even if your TV is compatible with progressive format (480p) signals, the image may be affected when you set the player to progressive format. In this case, press the PROGRESSIVE button so that the PROGRESSIVE indicator turns off and the player is set to normal (interlace) format.

Even though you set the aspect ratio in “TV TYPE” of “SCREEN SETUP,” the picture does not fill the screen.

,The aspect ratio of the disc is fixed on your DVD.

Sound

There is no sound.

,Re-connect the connecting cord securely.

,The connecting cord is damaged.

,The player is connected to the wrong input jack on the amplifier (receiver) (page 22, 23, 24).

,The amplifier (receiver) input is not correctly set.

,The player is in pause mode or in Slow- motion Play mode.

,The player is in fast forward or fast reverse mode.

,If the audio signal does not come through the DIGITAL OUT (OPTICAL or COAXIAL) jack, check the audio settings (page 75).

,Super Audio CD audio signals are not output from the digital jack.

,While playing a Super VCD on which the audio track 2 is not recorded, no sound will come out when you select “2:STEREO,” “2:1/L,” or “2:2/R.”

Sound distortion occurs.

,Set “AUDIO ATT” in “AUDIO SETUP” to “ON” (page 75).

The sound volume is low.

,The sound volume is low on some DVDs. The sound volume may improve if you set “AUDIO DRC” to “TV MODE” (page 75).

,Set “AUDIO ATT” in “AUDIO SETUP” to “OFF” (page 75).

The surround effect is difficult to hear when you are playing a Dolby Digital or DTS sound track.

,Check the speaker connections and setting (page 24, 26, 76).

,The 5.1 channel sound is not recorded on the disc being played.

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