Sony GDM-C250K Troubleshooting Tips, Installing the ArtisanTM Software, Display Has No Power

Troubleshooting Tips

Display Has No Power

If the display power indicator is off and no image appears on the display, check the following:

❑Ensure that the power cable is fully inserted into both the display's power port and a working electrical outlet.

❑Test the electrical outlet by plugging in a working electrical device, such as a lamp.

❑Press the power button, hold down, and wait for the power indicator to light.

❑Try another power cable on the display. Use the computer's power cable and turn on the display with the signal cable disconnected. If the display is working correctly, a self-test pattern appears.

No Image Is Shown on the Display

If the display power indicator is on but no image appears on the display, check the following:

❑Ensure that the video connector is seated properly. Tighten the connector screws securely with your fingers.

❑Ensure that the computer is on.

❑Increase contrast and brightness controls.

❑Turn off the display and unplug the ArtisanTM Signal Cable. Check the cable connector for bent or broken pins.

❑With the signal cable still disconnected, turn on the display. If the display is working correctly, a self-test pattern appears.

❑Perform a display reset or recall.

Installing the ArtisanTM Software

Macintosh

1Locate and insert the ArtisanTM CD into your computer's CD-ROM drive.

2Double-click on the ArtisanTM icon that appears on your computer's desktop.

3Double-click on the "ArtisanTM Installer" icon.

4Follow the screen prompts for software installation.

5Restart your computer.

US

Windows

1Before installing the software, disconnect the USB connection between the ArtisanTM Signal Cable and the display. Also, disconnect the ArtisanTM Sensor's USB connection. If this is not done, the software will not install correctly.

2Locate and insert the ArtisanTM CD into your computer's CD-ROM drive.

3Click on the "My Computer" icon located on your desktop.

4Locate and double-click on the CD-ROM icon. Then, locate and double-click on the "Setup" icon for the language of your choice.

5Follow the screen prompts for software installation.

6Reconnect the ArtisanTM Signal Cable's USB connector and the ArtisanTM Sensor's USB connector to your computer.

7Follow the on-screen prompts to install the drivers for the signal cable and sensor.

Note: If prompted for the location of the Artisan drivers, use Windows' "Browse" function to open the CD-ROM drive in which the Artisan CD is located.

8 Restart your computer.

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