HP SureStore 4215w, SureStore 7215w, SureStore 7115w Troubleshooting Table, Problem What to do

Operating the Library

Troubleshooting

NOTE

Troubleshooting

This section provides information on solutions to problems that may occur in the operation of the library. Table 3-7 lists steps the administrator should take before consulting a service representative.

If you decide that a service call is needed, write down the library serial number before calling. The serial number is located on a label towards the bottom of the library on the library rear panel.

For problems that may be related to the computer, refer to the host computer system documentation or library application software instructions.

Table 3-7	Troubleshooting Table
	Problem		What to do
Library will not power on.		•	Make sure the power cord connections are tight.
		• Make sure the power switch is switched on. (The power
			switch is located on the library control panel.)
		• Make sure the power outlet is operating.
		• Replace the power cord with a known good one.
		• If the library still won’t power on, call a service
			representative.
Power-on test failed.		•	Verify that all tapes in the bulk load magazines are fully
DEVICE FAILED displays.			inserted in the magazines, and that the magazines are
			securely locked into position inside the tape library.
		• Press the power switch off and then on again. (See the
			caution note at the end of this table.)
		•	If the power-on test continues to fail, press ENTER, write
			down the displayed error code, and call a service
			representative for assistance.

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