Operating the Library

Troubleshooting

NOTE

Troubleshooting

This section provides information on solutions to problems that may occur in the operation of the library. Table 3-7 lists steps the administrator should take before consulting a service representative.

If you decide that a service call is needed, write down the library serial number before calling. The serial number is located on a label towards the bottom of the library on the library rear panel.

For problems that may be related to the computer, refer to the host computer system documentation or library application software instructions.

Table 3-7

Troubleshooting Table

 

 

 

 

 

Problem

 

What to do

 

 

 

Library will not power on.

•

Make sure the power cord connections are tight.

 

 

• Make sure the power switch is switched on. (The power

 

 

 

switch is located on the library control panel.)

 

 

• Make sure the power outlet is operating.

 

 

• Replace the power cord with a known good one.

 

 

• If the library still won’t power on, call a service

 

 

 

representative.

 

 

 

Power-on test failed.

•

Verify that all tapes in the bulk load magazines are fully

DEVICE FAILED displays.

 

inserted in the magazines, and that the magazines are

 

securely locked into position inside the tape library.

 

 

 

 

 

• Press the power switch off and then on again. (See the

 

 

 

caution note at the end of this table.)

 

 

•

If the power-on test continues to fail, press ENTER, write

 

 

 

down the displayed error code, and call a service

 

 

 

representative for assistance.

 

 

 

 

3-38