Electronic Support Services | HP SureStore 7215w, SureStore 4215w

Supplies and Customer Support

Hewlett-Packard Customer Support

Electronic Support Services

For 24-hour access to information over your modem:

On-line Service Providers

Technical information is available on CompuServe and America Online.

Service Provider	Description	Address

CompuServe	To download software, firmware,	GO HPSYS
	and support documents, and to
	discuss issues in user forums.

America Online	To download software, firmware,	GO HPSTOR
	and support documents, and to
	discuss issues in user forums.

Hewlett-Packard Web Site

Product and support information is available on the Hewlett-Packard web site:

Support and Product information: http://www.hp.com/go/tape

Global support: http://globalsupt.mayfield.hp.com/

Supplies & Support

A-9

Image 105

HP SureStore 7215w, SureStore 4215w manual Electronic Support Services, On-line Service Providers, Hewlett-Packard Web Site

Contents

Part Number C5173-90000 Edition September Models 4115w/4215w 7115w/7215w Printing History This Book Font Used for Typographical Conventions Contents Operating the Library Supplies and Customer Support Inserting/Removing Cartridges with Software Safety and Regulatory Information TapeAlert Messages Contents Figures Xii Tables Xiv Installing the Tape Library Installation Overview Location Criteria Choose a Location Components Included for Installation Description Unpack the LibraryRequired Components Additional Components Description Additional Components Provided Tape Library Rear Panel Rear Panel Features Install the Host Scsi Cards Mount the Library in a Rack optional Safety Precautions Tools and Components ToolsRackmounting Components Attach the Mounting Brackets Mounting the LibraryTo the tape library if the rack tips over Rack Slides Rear Mounting Bracket Front Mounting Bracket Attach the Rack Slides to the Rack Each front rail in the locations indicated on the templateClip Nuts Front Rails Clip Nuts Back Rails Front Bracket on Rack Rear Bracket on Rack Bezel Spacers Strain Relief Bracket Place the Library in the Rack Library on Slides 13 Installation Handles Front Access Door Scsi Interface Mode Switch Settings Purpose Set to Set the Scsi Interface Mode Switch Maximum performance One-Drive Tape Library Connect Library to Host Routing Scsi and Power Cables on Rack Mounted Libraries To the library if the rack tips over 16 SCSI/Power Cables and Strain Relief Bracket Library to the rack 18 Secured Scsi and Power Cables Power On the System Install Backup SoftwareVerify Installation With TapeAssure Moving or Shipping the Library Installation Moving or Shipping the Library Using Tape Cartridges Tape Cartridge Overview Supported Tape Types Cartridge Type Available Densities Choosing Tape Cartridges Proper Label Position Labeling Tape Cartridges Magazine Label Position Labeling Bulk Load Magazines Drive Cleaning Messages Tapes Drive Cleaning Messages If this happens Reason You need to Write-Protecting Tape Cartridges Write-Protect Button Settings Maintaining Tape Cartridges Tape Cartridge Maintenance Maintaining Tape Cartridges Operating the Library Overview Tape Library Control Panel Operating the Control Panel Status Indicators Understanding Display Window MessagesDrive Status Activity Indicators First Level Options Control Panel Options Second Level Options Control Panel Menu Options Control Panel Menu Tree → Admin * → Config Entering the Administration Menu Password → Admin * → Config * NEW Password Setting a New Administration Menu Password Default Scsi IDs Setting and Viewing Scsi IDs Setting Scsi IDs Scsi Address Configuration OptionsNumber Scsi Bus Addresses Available Drives Address displays, then press Enter Interpreting Scsi Bus Status Indicator LEDs Viewing Current Scsi Address SettingsScsi Status Indicators Indication Status Loading Tape Cartridges Into the Library Inserting/Removing Cartridges with SoftwareKeeping Cartridges in the Magazine Loading Tapes Open the access door by pulling the top of the door outward Opening the Front Access DoorLoading Tape Cartridges into the Magazine Inserting Magazines Removing Tape Cartridges from the Library Removing Magazines Unlock the access door using the key, then open the door Removing Tape Cartridges from the Library Viewing Cartridge Bar Code Labels → Admin * → Clean Drives Cleaning the Library Tape Drives Be emptied before they can be cleaned Setting Configuration Options Used by service personnel only, and should be set to OFF Configuration Options Config Name Description Default Used by service personnel only. Do not attempt to use this Config Name Description Default Retrieving Performance Information → Admin * → Info Information Logs Log Name Description Log Name Description Error Logs Move number in which the error occurred Running an Internal Test → Admin * → Test Internal Tests Test Name Description Test Name Description Always be used under normal library operations Mechanisms to become inactive Using Online Drive Replacement Library Operation Troubleshooting Troubleshooting TableProblem What to do Operation Problem What to do Do Inventory Test displays Troubleshooting Supplies and Customer Support Supplies and Customer Support Table A-1 Basic Supplies and Accessories Part Number Supplies and AccessoriesBulk Load Magazine Tape Cartridges Bar Code Labels Scsi Cables 68-pin to 68-pinMounting Kits Drive Upgrade Kits Hewlett-Packard Customer Support HP FIRST/QUICK FAX Faxback Services Asia-Pacific Europe North and South America includes CanadaOther Countries On-line Service Providers Electronic Support ServicesService Provider Description Address Hewlett-Packard Web Site European Customer Support Centers Customer Support Centers Elsewhere Before Calling Telephone Support After WarrantyUS and Canada HP Reseller Locator Numbers Safety and Regulatory Safety and Regulatory Information Safety Information Laser SafetyCdrh Regulations USA Only Regulatory Information Declaration of Conformity United Kingdom Telecommunications Act HerstellerbescheinigungEnglish Translation of German Sound Emission Directive Luokan 1 Laserlaite Klass 1 Laser Apparat Turvallisuusyhteenveto English Translation of Finnish Regulatory Information Laser Safety Summary English Translation of Japanese Vcci Statement Japanese Vcci Statement Regulatory Information TapeAlert Messages TapeAlert Messages TapeAlert Messages and Descriptions Flag Type Displayed Message Additional Action Information TapeAlert Messages and Descriptions Table C-2 TapeAlert Library Error Messages Flag Type Displayed Message Additional Action Information Flag Type Displayed Message Additional Action Information TapeAlert Flag Type Displayed Message Additional Action Information TapeAlert Messages TapeAlert Messages and Descriptions Jukebox. See tape library Library. See tape library Glossary Glossary-2 Glossary-3 Glossary-4 Index Index