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HP SureStore 4115w, SureStore 4215w, SureStore 7115w, SureStore 7215w Telephone Support After Warranty, A-12, Europe, Elsewhere, US and Canada, Before Calling, HP Reseller Locator Numbers

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Supplies and Customer Support

Hewlett-Packard Customer Support

Telephone Support After WarrantyBefore Calling

Before calling, please complete the following information so that you will have it ready for the support center representative:

•Serial number of product ____________________

•Brand and model of host computer ________________________

•Version of software used; driver selected ________________________

US and Canada

Using a VISA or MasterCard, call one of the following:

•(800) 810-0130: Per incident fee of $25.00 will be charged to the credit card.

•(900) 555-1800: $2.50 per minute with a maximum of $25.00 will be charged to the credit card.

Europe

Call the appropriate number listed under “European Customer Support Centers” on page A-10.A per incident fee will be charged for after-warranty support. Please have a credit card, PO number, or billing number address ready.

Elsewhere

Contact your authorized HP dealer/distributor or the nearest HP sales and service office for after-warranty support.

HP Reseller Locator Numbers

US	(800) 752-0900
Canada	(800) 387-3867
Mexico and South
America	(305) 267-4220

A-12

Contents

HP SureStore DLT Tape Library User’s Guide Notices Printing History In This Book Typographical Conventions Installation Overview Step 1: Choose a Location Step 2: Unpack the Library Required Components Additional Components Provided Choosing Tape Cartridges Labeling Tape Cartridges Labeling Bulk Load Magazines Drive Cleaning Messages Write-ProtectingTape Cartridges Inserting/Removing Cartridges with Software North and South America (includes Canada) European Customer Support Centers Asia-Pacific Elsewhere Telephone Support After Warranty Before Calling TapeAlert Messages and Descriptions Page Figures Page Tables Page Page Installation Overview Step 1: Choose a Location Step 2: Unpack the Library Additional Components Provided Additional Components Tape Library Rear Panel Figure Rear Panel Features Step 3: Install the Host SCSI Card(s) Step 4: Mount the Library in a Rack (optional) Tools and Components Tools: Kit Hardware Rackmounting Components Mounting the Library Attach the Mounting Brackets to the tape library if the rack tips over Rack Slides Front Mounting Bracket Rear Mounting Bracket Attach the Rack Slides to the Rack Clip Nuts (Front Rails) Clip Nuts (Back Rails) Figure 1-8Front Bracket on Rack Figure 1-9Rear Bracket on Rack Bezel Spacers Place the Library in the Rack Strain Relief Bracket Do not attempt to move the tape library by yourself Library on Slides Figure 1-13Installation Handles Front Access Door Step 5: Set the SCSI Interface Mode Switch Tape Library as the Only Peripheral Configuration Cabling Mode Switch Settings Maximum performance Tape Library with Other Peripherals Step 6: Connect Library to Host Figure 1-16SCSI/Power Cables and Strain Relief Bracket to the library if the rack tips over Page Figure 1-18Secured SCSI and Power Cables Step 7: Power On the System Moving or Shipping the Library Page Page Using Tape Cartridges Tape Cartridge Overview Choosing Tape Cartridges Labeling Tape Cartridges Labeling Bulk Load Magazines Drive Cleaning Messages Drive Cleaning Messages If this happens: Reason: You need to: Write-ProtectingTape Cartridges Maintaining Tape Cartridges Page Operating the Library Overview Operating the Control Panel Understanding Display Window Messages Activity Indicators Control Panel Options An asterisk (*) indicates that the option has multiple selections First Level Options RELEASE DOOR Select to allow the access door to be unlocked Second Level Options Control Panel Menu Tree Control Panel Menu Options Entering the Administration Menu Password Setting a New Administration Menu Password Setting and Viewing SCSI IDs Setting SCSI IDs 1 2 → ADMIN * → SCSI IDs * → SET IDs SCSI Address Configuration Options Number of SCSI Bus Addresses Available Page Interpreting SCSI Bus Status Indicator LEDs SCSI Status Indicators Indication Status Viewing Current SCSI Address Settings 1 2 → ADMIN * → SCSI IDs * → VIEW IDs Loading Tape Cartridges Into the Library Loading Tapes Opening the Front Access Door Loading Tape Cartridges into the Magazine Inserting Magazines Removing Tape Cartridges from the Library Removing Magazines LibraryOperation Viewing Cartridge Bar Code Labels Cleaning the Library Tape Drives ###### SLOT # CLEAN DRIVE CLEAN DRIVE ALL be emptied before they can be cleaned If the slot location chosen in Step 4 did not contain a cleaning cartridge, NOT Setting Configuration Options Configuration Options Config Name Default Used by service personnel only Used by service personnel only and should be set to ON during Used by service personnel only. Do not attempt to use this Retrieving Performance Information Information Logs Log Name Error Logs Page Running an Internal Test Internal Tests Test Name Used by service personnel only. Do not run this test if the library contains tape cartridges with file system data on them. This test moves randomly tape cartridges with actual file system data on them. Moves cartridges out of tape cartridges with actual file system data on them. Moves a tape cartridge tape cartridges with actual file system data on them. Rewinds the tape in the Page Using Online Drive Replacement Page Troubleshooting Page Page Page Page Supplies and Customer Support A-2 Supplies and Accessories Bar Code Labels SCSI Cables (68-pinto 68-pin) Mounting Kits A-4 Drive Upgrade Kits User’s Guide A-5 Hewlett-PackardCustomer Support Asia-Pacific A-7 Europe Other Countries A-8 Electronic Support Services On-lineService Providers Service Provider Address Hewlett-PackardWeb Site Customer Support Centers warranty of your product Monday - Friday, 6am - 6pm MST HP Colorado Tape Drive and SureStore CD drivers (970) DLT Tape Drives (970) A-11 Telephone Support After Warranty Before Calling US and Canada HP Reseller Locator Numbers A-12 Safety and Regulatory Information B-2 Safety Information Laser Safety CDRH Regulations (USA Only) Regulatory Information Declaration of Conformity B-5 United Kingdom Telecommunications Act Herstellerbescheinigung English Translation of German Sound Emission Directive B-6 Turvallisuusyhteenveto Laserturvallisuus LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT VAROITUS English Translation of Finnish Regulatory Information B-8 Japanese VCCI Statement English Translation of Japanese VCCI Statement B-9 B-10 TapeAlert Messages C-2 TapeAlert Messages and Descriptions Table C-1 TapeAlert Tape Error Messages No Flag C-4 C-5 Table C-2 TapeAlert Library Error Messages C-6 C-7 C-8 C-9 C-10 C-11 C-12 Glossary Page Page Page Index Index