Telephone Support After Warranty | HP SureStore 4215w specs

Supplies and Customer Support

Hewlett-Packard Customer Support

Telephone Support After Warranty

Before Calling

Before calling, please complete the following information so that you will have it ready for the support center representative:

•Serial number of product ____________________

•Brand and model of host computer ________________________

•Version of software used; driver selected ________________________

US and Canada

Using a VISA or MasterCard, call one of the following:

•(800) 810-0130: Per incident fee of $25.00 will be charged to the credit card.

•(900) 555-1800:$2.50 per minute with a maximum of $25.00 will be charged to the credit card.

Europe

Call the appropriate number listed under “European Customer Support Centers” on page A-10. A per incident fee will be charged for after-warranty support. Please have a credit card, PO number, or billing number address ready.

Elsewhere

Contact your authorized HP dealer/distributor or the nearest HP sales and service office for after-warranty support.

HP Reseller Locator Numbers

US	(800) 752-0900
Canada	(800) 387-3867
Mexico and South
America	(305) 267-4220

A-12

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HP SureStore 4215w manual Telephone Support After Warranty, Before Calling, US and Canada, HP Reseller Locator Numbers

Contents

Models 4115w/4215w 7115w/7215w Part Number C5173-90000 Edition September Printing History This Book Typographical Conventions Font Used for Contents Operating the Library Inserting/Removing Cartridges with Software Supplies and Customer Support Safety and Regulatory Information TapeAlert Messages Contents Figures Xii Tables Xiv Installing the Tape Library Installation Overview Choose a Location Location Criteria Components Included for Installation Description Unpack the LibraryRequired Components Additional Components Provided Additional Components Description Rear Panel Features Tape Library Rear Panel Install the Host Scsi Cards Safety Precautions Mount the Library in a Rack optional Tools and Components ToolsRackmounting Components Mounting the Library Attach the Mounting BracketsTo the tape library if the rack tips over Rack Slides Front Mounting Bracket Rear Mounting Bracket Attach the Rack Slides to the Rack Each front rail in the locations indicated on the templateClip Nuts Front Rails Clip Nuts Back Rails Front Bracket on Rack Rear Bracket on Rack Bezel Spacers Place the Library in the Rack Strain Relief Bracket 13 Installation Handles Library on Slides Front Access Door Set the Scsi Interface Mode Switch Scsi Interface Mode Switch Settings Purpose Set to Maximum performance One-Drive Tape Library Routing Scsi and Power Cables on Rack Mounted Libraries Connect Library to Host 16 SCSI/Power Cables and Strain Relief Bracket To the library if the rack tips over Library to the rack 18 Secured Scsi and Power Cables Power On the System Install Backup SoftwareVerify Installation With TapeAssure Moving or Shipping the Library Installation Moving or Shipping the Library Using Tape Cartridges Tape Cartridge Overview Choosing Tape Cartridges Supported Tape Types Cartridge Type Available Densities Labeling Tape Cartridges Proper Label Position Labeling Bulk Load Magazines Magazine Label Position Drive Cleaning Messages Drive Cleaning Messages If this happens Reason You need to Tapes Write-Protect Button Settings Write-Protecting Tape Cartridges Tape Cartridge Maintenance Maintaining Tape Cartridges Maintaining Tape Cartridges Operating the Library Overview Operating the Control Panel Tape Library Control Panel Status Indicators Understanding Display Window MessagesDrive Status Activity Indicators Control Panel Options First Level Options Second Level Options Control Panel Menu Tree Control Panel Menu Options Entering the Administration Menu Password → Admin * → Config Setting a New Administration Menu Password → Admin * → Config * NEW Password Setting and Viewing Scsi IDs Default Scsi IDs Setting Scsi IDs Scsi Address Configuration OptionsNumber Scsi Bus Addresses Available Drives Address displays, then press Enter Viewing Current Scsi Address Settings Interpreting Scsi Bus Status Indicator LEDsScsi Status Indicators Indication Status Loading Tape Cartridges Into the Library Inserting/Removing Cartridges with SoftwareKeeping Cartridges in the Magazine Loading Tapes Open the access door by pulling the top of the door outward Opening the Front Access DoorLoading Tape Cartridges into the Magazine Inserting Magazines Removing Tape Cartridges from the Library Unlock the access door using the key, then open the door Removing Magazines Removing Tape Cartridges from the Library Viewing Cartridge Bar Code Labels Cleaning the Library Tape Drives → Admin * → Clean Drives Be emptied before they can be cleaned Setting Configuration Options Configuration Options Config Name Description Default Used by service personnel only, and should be set to OFF Config Name Description Default Used by service personnel only. Do not attempt to use this → Admin * → Info Retrieving Performance Information Information Logs Log Name Description Error Logs Log Name Description Move number in which the error occurred → Admin * → Test Running an Internal Test Internal Tests Test Name Description Test Name Description Always be used under normal library operations Using Online Drive Replacement Mechanisms to become inactive Library Operation Troubleshooting Troubleshooting TableProblem What to do Operation Problem What to do Do Inventory Test displays Troubleshooting Supplies and Customer Support Supplies and Customer Support Supplies and Accessories Table A-1 Basic Supplies and Accessories Part NumberBulk Load Magazine Tape Cartridges Bar Code Labels Scsi Cables 68-pin to 68-pinMounting Kits Drive Upgrade Kits HP FIRST/QUICK FAX Faxback Services Hewlett-Packard Customer Support Asia-Pacific Europe North and South America includes CanadaOther Countries Electronic Support Services On-line Service ProvidersService Provider Description Address Hewlett-Packard Web Site Customer Support Centers European Customer Support Centers Elsewhere Telephone Support After Warranty Before CallingUS and Canada HP Reseller Locator Numbers Safety and Regulatory Safety and Regulatory Information Safety Information Laser SafetyCdrh Regulations USA Only Regulatory Information Declaration of Conformity United Kingdom Telecommunications Act HerstellerbescheinigungEnglish Translation of German Sound Emission Directive Turvallisuusyhteenveto Luokan 1 Laserlaite Klass 1 Laser Apparat Laser Safety Summary English Translation of Finnish Regulatory Information Japanese Vcci Statement English Translation of Japanese Vcci Statement Regulatory Information TapeAlert Messages TapeAlert Messages TapeAlert Messages and Descriptions Flag Type Displayed Message Additional Action Information TapeAlert Messages and Descriptions Table C-2 TapeAlert Library Error Messages Flag Type Displayed Message Additional Action Information Flag Type Displayed Message Additional Action Information TapeAlert Flag Type Displayed Message Additional Action Information TapeAlert Messages TapeAlert Messages and Descriptions Glossary Jukebox. See tape library Library. See tape library Glossary-2 Glossary-3 Glossary-4 Index Index