Supplies and Customer Support | HP SureStore 7115w, SureStore 4215w

Supplies and Customer Support

Overview

Overview

This appendix covers:

•supplies and accessories (page A-3)

•HP customer support information (page A-6)

A-2

Image 98

HP SureStore 7115w, SureStore 4215w, SureStore 7215w, SureStore 4115w manual Supplies and Customer Support

Contents

Models 4115w/4215w 7115w/7215w Part Number C5173-90000 Edition September Printing History This Book Typographical Conventions Font Used for Contents Operating the Library Inserting/Removing Cartridges with Software Supplies and Customer Support Safety and Regulatory Information TapeAlert Messages Contents Figures Xii Tables Xiv Installing the Tape Library Installation Overview Choose a Location Location Criteria Required Components Components Included for Installation DescriptionUnpack the Library Additional Components Provided Additional Components Description Rear Panel Features Tape Library Rear Panel Install the Host Scsi Cards Safety Precautions Mount the Library in a Rack optional Rackmounting Components Tools and ComponentsTools To the tape library if the rack tips over Mounting the LibraryAttach the Mounting Brackets Rack Slides Front Mounting Bracket Rear Mounting Bracket Clip Nuts Front Rails Attach the Rack Slides to the RackEach front rail in the locations indicated on the template Clip Nuts Back Rails Front Bracket on Rack Rear Bracket on Rack Bezel Spacers Place the Library in the Rack Strain Relief Bracket 13 Installation Handles Library on Slides Front Access Door Set the Scsi Interface Mode Switch Scsi Interface Mode Switch Settings Purpose Set to Maximum performance One-Drive Tape Library Routing Scsi and Power Cables on Rack Mounted Libraries Connect Library to Host 16 SCSI/Power Cables and Strain Relief Bracket To the library if the rack tips over Library to the rack 18 Secured Scsi and Power Cables Verify Installation With TapeAssure Power On the SystemInstall Backup Software Moving or Shipping the Library Installation Moving or Shipping the Library Using Tape Cartridges Tape Cartridge Overview Choosing Tape Cartridges Supported Tape Types Cartridge Type Available Densities Labeling Tape Cartridges Proper Label Position Labeling Bulk Load Magazines Magazine Label Position Drive Cleaning Messages Drive Cleaning Messages If this happens Reason You need to Tapes Write-Protect Button Settings Write-Protecting Tape Cartridges Tape Cartridge Maintenance Maintaining Tape Cartridges Maintaining Tape Cartridges Operating the Library Overview Operating the Control Panel Tape Library Control Panel Drive Status Status IndicatorsUnderstanding Display Window Messages Activity Indicators Control Panel Options First Level Options Second Level Options Control Panel Menu Tree Control Panel Menu Options Entering the Administration Menu Password → Admin * → Config Setting a New Administration Menu Password → Admin * → Config * NEW Password Setting and Viewing Scsi IDs Default Scsi IDs Number Scsi Bus Addresses Available Drives Setting Scsi IDsScsi Address Configuration Options Address displays, then press Enter Scsi Status Indicators Viewing Current Scsi Address SettingsInterpreting Scsi Bus Status Indicator LEDs Indication Status Keeping Cartridges in the Magazine Loading Tape Cartridges Into the LibraryInserting/Removing Cartridges with Software Loading Tapes Loading Tape Cartridges into the Magazine Open the access door by pulling the top of the door outwardOpening the Front Access Door Inserting Magazines Removing Tape Cartridges from the Library Unlock the access door using the key, then open the door Removing Magazines Removing Tape Cartridges from the Library Viewing Cartridge Bar Code Labels Cleaning the Library Tape Drives → Admin * → Clean Drives Be emptied before they can be cleaned Setting Configuration Options Configuration Options Config Name Description Default Used by service personnel only, and should be set to OFF Config Name Description Default Used by service personnel only. Do not attempt to use this → Admin * → Info Retrieving Performance Information Information Logs Log Name Description Error Logs Log Name Description Move number in which the error occurred → Admin * → Test Running an Internal Test Internal Tests Test Name Description Test Name Description Always be used under normal library operations Using Online Drive Replacement Mechanisms to become inactive Library Operation Problem What to do TroubleshootingTroubleshooting Table Operation Problem What to do Do Inventory Test displays Troubleshooting Supplies and Customer Support Supplies and Customer Support Bulk Load Magazine Supplies and AccessoriesTable A-1 Basic Supplies and Accessories Part Number Tape Cartridges Mounting Kits Bar Code LabelsScsi Cables 68-pin to 68-pin Drive Upgrade Kits HP FIRST/QUICK FAX Faxback Services Hewlett-Packard Customer Support Asia-Pacific Other Countries EuropeNorth and South America includes Canada Service Provider Description Address Electronic Support ServicesOn-line Service Providers Hewlett-Packard Web Site Customer Support Centers European Customer Support Centers Elsewhere US and Canada Telephone Support After WarrantyBefore Calling HP Reseller Locator Numbers Safety and Regulatory Safety and Regulatory Information Cdrh Regulations USA Only Safety InformationLaser Safety Regulatory Information Declaration of Conformity English Translation of German Sound Emission Directive United Kingdom Telecommunications ActHerstellerbescheinigung Turvallisuusyhteenveto Luokan 1 Laserlaite Klass 1 Laser Apparat Laser Safety Summary English Translation of Finnish Regulatory Information Japanese Vcci Statement English Translation of Japanese Vcci Statement Regulatory Information TapeAlert Messages TapeAlert Messages TapeAlert Messages and Descriptions Flag Type Displayed Message Additional Action Information TapeAlert Messages and Descriptions Table C-2 TapeAlert Library Error Messages Flag Type Displayed Message Additional Action Information Flag Type Displayed Message Additional Action Information TapeAlert Flag Type Displayed Message Additional Action Information TapeAlert Messages TapeAlert Messages and Descriptions Glossary Jukebox. See tape library Library. See tape library Glossary-2 Glossary-3 Glossary-4 Index Index