HP SureStore 7115w, SureStore 4215w, SureStore 7215w, SureStore 4115w manual Problem What to do

Operating the Library

Troubleshooting

Problem	What to do
An error message is received after	• Verify that cartridges are inserted into the magazine in the
bulk loading tape cartridges.	correct orientation. (See “Loading Tape Cartridges Into
	the Library” on page 3-15.)
	• Verify that the correct tape type is used. (See “Choosing
	Tape Cartridges” on page 2-3.)
	• If the light bar on the display panel is orange, cycle power to
	the library and try to load the magazine again when the drive
	numbers and status indicators are displayed. (See the
	caution note at the end of this table.)
	• If SECURITY ENABLED displays, a security option has
	been set that prevents cartridges from being loaded into or
	removed from the library. See “Setting Configuration
	Options” on page 3-25.
	• If TRANSPORT FULL displays, the cartridge transport
	mechanism already contains a tape cartridge. Refer to the
	host documentation or call a service representative to
	remove the cartridge from the transport.
	• If a LOAD ERROR or FAILED message still displays, this
	could indicate a library failure; call a service representative
	for assistance.
Changed drive address but the new	Try rebooting the host computer. Some computers require this
address is not recognized.	for the new address to be recognized. (See the caution note at
	the end of this table.)
Cannot remember the administration	First, try the default password (000-000-000). If the default is
menu password.	not accepted, call a service representative for assistance.
Attempted to open the front access	• The host may have reserved an element and must unreserve
door, but a RESERVED message	it. Refer to the host system documentation to unreserve a
displays.	tape.
	• A security configuration was set to prevent cartridge
	removal. See SECURE ON/OFF in the list of configurations
	found in “Setting Configuration Options” on page 3-25.
Started a test and need to stop.	Press CANCEL. The current test loop continues until finished,
	then the test stops.

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