Operating the Library

Troubleshooting

Problem

What to do

 

 

An error message is received after

• Verify that cartridges are inserted into the magazine in the

bulk loading tape cartridges.

correct orientation. (See “Loading Tape Cartridges Into

 

the Library” on page 3-15.)

 

• Verify that the correct tape type is used. (See “Choosing

 

Tape Cartridges” on page 2-3.)

 

• If the light bar on the display panel is orange, cycle power to

 

the library and try to load the magazine again when the drive

 

numbers and status indicators are displayed. (See the

 

caution note at the end of this table.)

 

• If SECURITY ENABLED displays, a security option has

 

been set that prevents cartridges from being loaded into or

 

removed from the library. See “Setting Configuration

 

Options” on page 3-25.

 

• If TRANSPORT FULL displays, the cartridge transport

 

mechanism already contains a tape cartridge. Refer to the

 

host documentation or call a service representative to

 

remove the cartridge from the transport.

 

• If a LOAD ERROR or FAILED message still displays, this

 

could indicate a library failure; call a service representative

 

for assistance.

 

 

Changed drive address but the new

Try rebooting the host computer. Some computers require this

address is not recognized.

for the new address to be recognized. (See the caution note at

 

the end of this table.)

 

 

Cannot remember the administration

First, try the default password (000-000-000). If the default is

menu password.

not accepted, call a service representative for assistance.

 

 

Attempted to open the front access

• The host may have reserved an element and must unreserve

door, but a RESERVED message

it. Refer to the host system documentation to unreserve a

displays.

tape.

 

• A security configuration was set to prevent cartridge

 

removal. See SECURE ON/OFF in the list of configurations

 

found in “Setting Configuration Options” on page 3-25.

 

 

Started a test and need to stop.

Press CANCEL. The current test loop continues until finished,

 

then the test stops.

 

 

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