Hand Held Products 7450, 7400 Troubleshooting

13 - 4

Troubleshooting

If you encounter problems with your Dolphin QuadCharger, refer to chart below for possible solutions. If problems persist, please

contact HHP Technical Support.

Problem Issue

The “CHARGING” LED does not come on

when I insert a battery pack into the Dolphin

QuadCharger

Check the power connections on the Dolphin QuadCharger. Also check to

ensure the POWER switch is ON and the battery pack is properly seated.

The red status LED comes on during

charging.

Try to charge the battery in one of the other charging pockets. If the red

Status LED comes on again, then the problem is associated with the

battery pack. If the red status stays with the charging pocket, the problem

is associated with the charging circuity.

The red status LED remains on without a

battery in the charging pocket.

An error occurred during the self-diagnostic test for that particular charging

pocket. Call HHP Product Service and request an RMA. See Chapter 9 for

additional warranty and return information.

Contents

Main Patents Trademarks Disclaimer Table of Contents Chapter 1 - Introduction Chapter 2 - Getting Started Chapter 3 - Dolphin 7400/7450 Overview Chapter 4 - Using the Dolphin 7400/7450 Mobile Computer Chapter 5 - Dolphin 7400/7450 RF Mobile Computer Page Chapter 13 - Dolphin QuadCharger Chapter 14 - Dolphin Mobile Charging/Communication Cradles Chapter 15 - Warranty, Support and Service Page Page 1 - 1 Introduction Additional Features 1 - 2 Required Safety Labels Batch Terminals 1 - 3 If Your Dolphin 7400/7450 has a WLAN Radio 1 - 4 FCC Compliance Dolphin 7400/7450 Batch Terminal Dolphin 7400/7450 RF Terminal with Cisco 352 Canadian Compliance Regulatory and Safety Agency Approvals 1 - 6 Dolphin 7400/7450 RF Cisco 352 R&TTE Compliance Statement Pacemakers, Hearing Aids and Other Electrically Powered Devices Microwaves Batteries 1 - 7 Care and Cleaning of the Dolphin Page 2 - 1 Getting Started Accessories for the Dolphin 7400/7450 Dolphin 7400 Models and Options 2 - 2 Image Engine Options Bar Code Symbologies Supported Laser Engine Options and Symbologies Supported Using Dolphin 7400/7450 for the First Time 1 Unpack the Carton and Check Its Contents 3 Turning the Dolphin On And Off For the First Time 2 - 4 Dolphin 7400/7450 Splash Screen Waking the Dolphin From Sleep Mode 4 Calibrating the Screen, Setting the Date/Time and Modem (if equipped) Calibrating the Screen 2 - 5 Stylus Properties Screen Page 2 - 7 Setting Up Communications with Detectoid Installing DetectoidPC Using DetectoidPC and DetectoidCE Page 2 - 9 DetectoidCE 2 - 10 Configuring the Modem 5 Verifying that Dolphin 7400/7450 is Working Properly 2 - 11 Resetting the Dolphin (Cold Boot) Resetting the Dolphin (Warm Boot) Page Dolphin 7400/7450 Overview System Features Front Panel Features LEDs 1/4 VGA Display Page Back Panel Features Dolphin 7400 Image Engine Page Page Communication Power 3 - 8 Batteries Internal NiHM Backup Battery Managing Battery Power 3 - 9 Setting Critical and Low Battery Points Checking Battery Power Servicing the Battery Pack 3 - 10 Charging the Battery Pack Storing Batteries 4 - 1 Using the Dolphin 7400/7450 Mobile Computer Entering Data Input Panel Button Entering Text Using the Input Panel Page Page 4 - 4 Writing on the Screen Writing on the Screen To select writing: 4 - 5 Convert Writing to Text: Writing on the Screen 4 - 6 Tips for Getting Good Recognition Alternate List Drawing on the Screen 4 - 7 Selecting a Drawing Drawing on the Screen 4 - 8 Using My Text Using My Text Via the Keyboard Using the Image Reader 4 - 9 Reading A Bar code Aiming Options 4 - 10 Capturing Images Communication Communication Media 4 - 11 Software Communication Programs Using the Keyboard Using the Special Keys Using the Cursor Keys 4 - 13 Using the Modifier Keys Other Special Keys Key Combinations 4 - 14 Today Screen Today Screen 4 - 15 Page 4 - 17 Navigation Bar and Command Bar Screen Navigation Pop-up Menus 4 - 18 Notifications Finding and Organizing Information File Explorer 5 - 1 Dolphin 7400/7450 RF Mobile Computer 5 - 2 Configuring The Dolphin 7400/7450 RF Terminal Dolphin Welcome Wizard Client Utilities for the Cisco DSSS 802.11b Radio Page Page 6 - 1 Customizing Your Dolphin 7400/7450 Adjusting Settings Adding Programs To Add Programs Using ActiveSync To Add a Program Directly from the Internet Adding a Program to the Start Menu Removing Programs 7 - 1 Applications Calendar Application Calendar 7 - 2 To Create an Appointment Entering an Appointment 7 - 3 Using the Summary Screen Appointment Summary Screen Creating Meeting Requests To schedule a meeting: 7 - 4 Contacts Contacts Application 7 - 5 To Create a Contact: Creating a Contact Page 7 - 7 Task s Task Application Note: To change the way information is displayed in the list, tap Tools and then Options. Use Tasks to keep track of what you have to do. 7 - 8 To Cr eat e a Ta sk Creating a Task Using the Summary Screen 7 - 10 Notes 1. Tap New. To Cr eat e a N ote : 7 - 11 Inbox Synchronizing E-mail Messages Connecting Directly to an E-mail Server 7 - 12 Using the Message List 7 - 13 Viewing A Message 7 - 14 Composing Messages Managing E-mail Messages and Folders 7 - 15 Folder Behavior with a Direct Connection to an E-mail Server Page 8 - 1 Communications Using ActiveSync ActiveSync 8 - 2 9 - 1 Getting Connected Transfer Items Using Infrared To send information: To receive information: Get Help on Connecting Page 10 - 1 Pocket Internet Explorer Mobile Favorites Mobile Favorites Folder Favorite Links 10 - 2 Using AvantGo Channels To Sign Up for AvantGo 10 - 3 Using Pocket Internet Explorer Mobile Favorites To View Mobile Favorites and Channels To Browse the Internet Page 11 - 1 Companion Programs Using Pocket Word Pocket Word 11 - 2 Typing M ode Formatting Text 11 - 3 Writing Mode Writing on the Screen in Pocket Word 11 - 4 Drawing Mode Drawing on the Screen in Pocket Word 11 - 5 Pocket Excel Using Pocket Excel Tips for Working in Pocket Excel Page 12 - 1 Dolphin Charging/Communication Cradles Hub of the System Power Conditioning Ir/IrDA Optical Communications Convenient Storage Page IntelliBase+ Back Panel IntelliBase 12 - 5 IntelliBase+ 12 - 6 USB HomeBase Bottom Panel of IntelliBase 12 - 7 Powering the Dolphin Terminal Charging Additional Battery Packs in the IntelliBase+ Deep-Cycling Batteries Setting Up For Communications 115200 57600 38400 19200 9600 Installing The Charging/Communication Cradle 12 - 9 Configuring the Dolphin Terminal for Communications 12 - 10 Setting Up For Communications With The USB HomeBase 12 - 11 12 - 12 Communicating with the Dolphin Terminal Mounting the IntelliBase/USB HomeBase Page 13 - 1 Dolphin QuadCharger Dolphin QuadCharger Parts and Function Top P ane l 13 - 2 Rear Panel Charging Batteries In The QuadCharger Setting Up The QuadCharger Supplying Power To The QuadCharger Inserting and Removing Battery Packs 13 - 3 Servicing The Battery Pack Solid Red Error was encountered during charge cycle Storing Batteries 13 - 4 Troubleshooting Dolphin Mobile Charging/Communication Cradles Page Page 14 - 4 Rear Panel 14 - 5 Bottom Panel of Mobile IntelliBase/Mobile Base Powering the Dolphin Terminal Charging A Dolphin Terminal Deep-Cycling Batteries 14 - 7 Setting Up For Communications with the Mobile IntelliBase/Mobile Base Installing The Dolphin Mobile IntelliBase Page 14 - 9 Connecting the Cables Supplying Power to the Dolphin Mobile IntelliBase and Mobile Base Setting the Baud Rate 14 - 10 Configuring the Dolphin Terminal 15 - 1 Warranty, Support and Service Limited Warranty How Problems Should Be Handled 15 - 2 Return Information Locations How To Extend Your Warranty 15 - 3 Technical Assistance Assistance Online Page Appendix A Using the Modifier Keys 43-Key Alpha/Numeric Keyboard Page 35 Key Numeric/Alpha 56 Key Full Alpha Numeric