Troubleshooting, Problem Issue | Hand Held Products 7400, 7450

Troubleshooting

If you encounter problems with your Dolphin QuadCharger, refer to chart below for possible solutions. If problems persist, please contact HHP Technical Support.

	Problem	Issue

	The “CHARGING” LED does not come on	Check the power connections on the Dolphin QuadCharger. Also check to
	when I insert a battery pack into the Dolphin
	when I insert a battery pack into the Dolphin	ensure the POWER switch is ON and the battery pack is properly seated.
	QuadCharger
		Try to charge the battery in one of the other charging pockets. If the red
	The red status LED comes on during	Status LED comes on again, then the problem is associated with the
	charging.	battery pack. If the red status stays with the charging pocket, the problem
		is associated with the charging circuity.
	The red status LED remains on without a	An error occurred during the self-diagnostic test for that particular charging
	The red status LED remains on without a	pocket. Call HHP Product Service and request an RMA. See Chapter 9 for
	battery in the charging pocket.
	battery in the charging pocket.	additional warranty and return information.
		additional warranty and return information.

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Hand Held Products 7400, 7450 manual Troubleshooting, Problem Issue

Contents

User’s Guide Disclaimer PatentsTrademarks Table of Contents Using the Dolphin 7400/7450 Mobile Computer Communications Dolphin QuadCharger Appendix a Page Additional Features Introduction Required Safety Labels Batch Terminals If Your Dolphin 7400/7450 has a Wlan Radio Canadian Compliance FCC Compliance Dolphin 7400/7450 Batch TerminalDolphin 7400/7450 RF Terminal with Cisco Regulatory and Safety Agency Approvals Parameter Specification Microwaves BatteriesDolphin 7400/7450 RF Cisco 352 R&TTE Compliance Statement Care and Cleaning of the Dolphin Page Dolphin 7400 Models and Options Accessories for the Dolphin 7400/7450Getting Started Using Dolphin 7400/7450 for the First Time Bar Code Symbologies SupportedLaser Engine Options and Symbologies Supported Unpack the Carton and Check Its Contents Installing the Battery Pack Charging the Main Battery and Backup BatteryRemoving the Battery Pack Turning the Dolphin On And Off For the First Time Waking the Dolphin From Sleep Mode Do not Press ANY Keys While the Terminal is Booting UP Stylus Properties Screen Setting the Date/Time Using DetectoidPC and DetectoidCE Setting Up Communications with DetectoidInstalling DetectoidPC Page DetectoidCE Touchscreen-equipped terminals Configuring the ModemVerifying that Dolphin 7400/7450 is Working Properly Terminals without touchscreens Resetting the Dolphin Cold BootResetting the Dolphin Warm Boot Page System Features Dolphin 7400/7450 Overview VGA Display Front Panel FeaturesLEDs Cursor Keys Audio SignalsON/SCAN Key Keyboard Image Engine Back Panel FeaturesDolphin Laser Engine Battery WellBattery Charging Contacts Hand Strap Rubber Nose Scan Trigger Power Communication Main Battery Pack Managing Battery PowerInternal NiHM Backup Battery Batteries Servicing the Battery Pack Setting Critical and Low Battery PointsChecking Battery Power Charging the Battery Pack Storing Batteries Entering Data Using the Dolphin 7400/7450 Mobile ComputerEntering Text Using the Input Panel Using the Soft Keyboard Selecting Text Using the Letter RecognizerUsing the Block Recognizer Writing on the Screen To select writing Convert Writing to Text Drawing on the Screen Tips for Getting Good Recognition Selecting a Drawing Via the Keyboard Using My TextUsing the Image Reader Aiming Options Linear bar code 2D Matrix symbolReading a Bar code Via the RS-232 Port Capturing ImagesCommunication Media Via the IrDA Port Software Communication Programs Using the KeyboardUsing the Special Keys Microsoft ActiveSync Using the Cursor Keys To Use This Cursor Key Press Description Key Combinations Using the Modifier KeysOther Special Keys Today Screen Today Screen Status Icon Meaning Selecting Programs Navigation Bar and Command Bar Pop-up Menus Notifications Finding and Organizing Information Dolphin 7400/7450 RF Mobile Computer Configuring The Dolphin 7400/7450 RF Terminal Client Utilities for the Cisco Dsss 802.11b Radio Configuring the Cisco Dsss Wlan Radio Edit Aironet Client Utility Screen Customizing Your Dolphin 7400/7450 Adjusting SettingsTo Add Programs Using ActiveSync Adding Programs Removing Programs Using File Explorer on the Dolphin 7400/7450Adding a Program to the Start Menu Applications Calendar To Create an Appointment Entering an Appointment Using the Summary Screen Creating Meeting Requests Contacts To Create a Contact Creating a Contact Contacts Summary Screen Tasks Use Tasks to keep track of what you have to do To Create a Task Creating a Task Task Summary Screen To Create a Note Synchronizing E-mail Messages Connecting Directly to an E-mail ServerInbox Using the Message List Viewing a Message Composing Messages Managing E-mail Messages and Folders Folder Behavior with a Direct Connection to an E-mail Server Page Using ActiveSync Communications ActiveSync Getting Connected Transfer Items Using InfraredGet Help on Connecting To send informationPage Favorite Links Pocket Internet ExplorerMobile Favorites Mobile Favorites Folder To Sign Up for AvantGo Using AvantGo ChannelsSaving Memory on Your Dolphin Mobile Computer To Browse the Internet Using Pocket Internet ExplorerTo View Mobile Favorites and Channels Page Companion Programs Pocket Word Typing Mode Writing Mode Writing on the Screen in Pocket Word Drawing Mode Pocket Excel Tips for Working in Pocket ExcelPage Hub of the System Power ConditioningDolphin Charging/Communication Cradles Ir/IrDA Optical Communications Dock LED Comm LED Green LED IntelliBase+Comm LEDDescription Red LED Orange LED Comm LED Description Red LED Back PanelIntelliBase IntelliBase+ USB HomeBase Bottom Panel of IntelliBase Charging Additional Battery Packs in the IntelliBase+ Powering the Dolphin TerminalSetting Up For Communications Deep-Cycling Batteries Installing The Charging/Communication Cradle Connecting the Cables Configuring the Dolphin Terminal for Communications Select StartActiveSyncToolsOptions Setting Up For Communications With The USB HomeBase Page Communicating with the Dolphin Terminal Wall Mounting Mounting the IntelliBase/USB HomeBaseDesk Mounting Page Top Panel Dolphin QuadChargerDolphin QuadCharger Parts and Function Inserting and Removing Battery Packs Setting Up The QuadChargerSupplying Power To The QuadCharger Charging Batteries In The QuadCharger LEDs Status LED Description Troubleshooting Problem Issue Dolphin Mobile Charging/Communication Cradles Mobile IntelliBase and Mobile Base Parts and Functions Front Panel Mobile Base Mounting Bracket Power Supply RS-232 Connector Page Bottom Panel of Mobile IntelliBase/Mobile Base Charging a Dolphin Terminal Installing The Dolphin Mobile IntelliBase Mounting the Mobile IntelliBase Spring Arm Assembly Installing The Dolphin Mobile Base To Attach the Bracket Connecting the Cables Setting the Baud Rate Configuring the Dolphin Terminal Select StartSettingsControl PanelCommunication Settings How Problems Should Be Handled Warranty, Support and ServiceLimited Warranty Locations How To Extend Your WarrantyReturn Information North America/Canada Technical AssistanceAssistance Online Europe, Middle East, and AfricaPage Press Appendix aWindows Keyboard Shortcuts Key Combination Function/Special Character Using the Modifier KeysKey Alpha/Numeric Keyboard Blue + SFT + T Key Numeric/Alpha Blue + SFT + Key/Key Combinations Function/Special Characters ALT + 3 + Key Full Alpha NumericMiscellaneous Key Combinations F12 Red key + P F16 Red key + Q F17 Hold the ALT key down as you type in the numbers HHP, Inc