Troubleshooting

If you experience any of the following difficulties while using the receiver, use this troubleshooting guide to help you remedy the problem.

There is no sound or only a very low-level sound no matter which component is selected.

•Check that the speakers and components are connected securely and correctly.

•Check that both the receiver and all components are turned on.

•Check that you have selected the correct component on the receiver.

•Check that MASTER VOLUME on the receiver is not set at “VOL MIN”.

•Press MUTING to cancel the muting function.

There is no sound from a specific component.

•Check that the component is connected correctly to the audio input jacks for that component.

•Check that the cord(s) used for the connection is (are) fully inserted into the jacks on both the receiver and the component.

•Check that you have selected the correct component on the receiver.

There is no sound from one of the front speakers.

•Check that the component is connected correctly to the audio input jacks for that component.

•Check that the cord(s) used for the connection is (are) fully inserted into the jacks on both the receiver and the component.

The left and right sounds are unbalanced or reversed.

•Check that the speakers and components are connected correctly and securely.

•Adjust balance parameters in the LEVEL menu.

There is severe hum or noise.

•Check that the speakers and components are connected securely.

•Check that the connecting cords are away from a transformer or motor, and at least 3 meters away from a TV set or fluorescent light.

•Move your TV away from the audio components.

•The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol.

There is no sound or only a very low-level sound is heard from the center or/and surround speakers.

•Select a CINEMA STUDIO EX mode (page 24).

•Adjust the speaker level (page 16).

There is no sound from the subwoofer.

•Check that the subwoofer is connected correctly and securely.

The surround effect cannot be obtained.

•Make sure the sound field function is on (press MOVIE or MUSIC).

•Sound fields do not function for the signals with a sampling frequency of more than 48 kHz.

Dolby Digital or DTS multi channel sound is not reproduced.

•Check that the playing DVD, etc. is recorded in Dolby Digital or DTS format.

•When connecting the DVD player/DVD recorder, etc. to the digital input jacks of this receiver, check the audio setting (settings for the audio output) of the connected component.

The FM reception is poor.

•Use a 75-ohm coaxial cable (not supplied) to connect the receiver to an outdoor FM antenna as shown below. If you connect the receiver to an outdoor antenna, ground it against lightning. To prevent a gas explosion, do not connect the ground wire to a gas pipe.

Outdoor FM antenna

Receiver

ANTENNA

U AM

Ground wire (not supplied)

To ground

36GB