Troubleshooting

 

Error messagesPIN blocked/PIN2 blocked
Insert SIM

Possible cause: You have entered your PIN or PIN2

code incorrectly three times in a row.

Possible cause: There is no SIM card in the phone

Solution: To unblock, % 78 SIM card lock.

or you may have inserted it incorrectly.

Codes do not match

Solution: Insert a SIM card. % 5 To insert SIM card

and battery.

Possible cause: The two codes that you have entered

Possible cause: The SIM card connectors need

do not match.

Solution: When you want to change a security code

cleaning.

(for example your PIN) you have to confirm the new

Solution: Remove the SIM card and clean it. Also

code by entering exactly the same code again.

check that the card is not damaged in a way that

% 78 SIM card lock.

may prevent connection to the phone connectors.

No netw. coverage

In that case, contact your network operator for a

new SIM card.

Possible cause: Your phone is not receiving any

Insert correct SIM card

radio signal, or the received signal is too weak.

Solution: Contact your network operator and make

Possible cause: The phone is set to work only with

sure that the network has coverage where you are.

certain SIM cards.

If so, try to do a new search.

Solution: Check if you are using the correct

Possible cause: The SIM card is not working

operator SIM card for your phone.

properly.

Solution: Insert your SIM card in another phone.

 

Wrong PIN/Wrong PIN2

If you still get the same or a similar message, please

Possible cause: You have entered your PIN or PIN2

contact your network operator.

Possible cause: The phone is not working properly.

incorrectly.

Solution: Insert your SIM card in another phone. If

Solution: Enter the correct PIN or PIN2 } Yes.

this works, it is probably the phone that is causing

% 78 SIM card lock.

the problem. Please contact the nearest

 

Sony Ericsson service location.

84

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