Troubleshooting

I cannot use the Internet/WAP

Solution: Go to www.SonyEricsson.com/support,

Possible cause: Your subscription does not include

choose your phone model, then choose “Product

data capability.

information” - “Getting started”. The guide

Solution: Please contact your network operator.

“Synchronizing the phone with a computer” contains

Possible cause: Internet settings are missing

installation instructions and a troubleshooting guide,

or incorrect.

that may assist you in solving the problem.

Solution: Go to www.SonyEricsson.com/support,

Master reset

choose your phone model, then choose “Phone setup

– WAP” and follow the instructions. % 62 Settings.

The changes that you have made to settings and the

The phone cannot be detected

content that you have added or edited, will be deleted.

• If you select Reset settings, the changes that you

by other users via Bluetooth

have made to settings will be deleted.

Possible cause: You have not turned Bluetooth on.

• If you select Reset all, in addition to your changes

Solution: Make sure that Bluetooth is turned on and

to settings, all contacts, messages, personal data,

that your phone is visible to other users. % 68 To

and content that you have downloaded, received

hide or show your phone when using Bluetooth.

or edited will also be deleted.

I have problems synchronizing orTo reset the phone
transferring data between my phone1 } Settings } the General tab } Master reset.
and my computer, when using the2 } Reset settings or } Reset all.
USB cable that came with the phone

3 } Yes to continue.

Possible cause: The cable has not been properly

4 Enter the phone lock code (0000 or the new code

detected and installed on your computer. The software

that came with your phone has not been properly

if you have changed it) } OK.

installed on the computer.

If you select Reset all, content such as melodies and

 

pictures that you have downloaded, received or edited

 

is also deleted.

 

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