Troubleshooting

Check whether the 1 (standby) indicator is flashing in red.

When it is flashing

The self-diagnosis function is activated.

1Count how many 1 (standby) indicator flashes between each two second break.

For example, the indicator flashes three times, then there is a two second break, followed by another three flashes, etc.

2Press 1 on the top edge of the TV to turn it off, disconnect the mains lead, and inform your dealer or Sony service centre of how the indicator flashes (number of flashes).

When it is not flashing

1Check the items in the tables below.

2If the problem still persists, have your TV serviced by qualified service personnel.

PictureNo picture (screen is dark) and no sound

Check the aerial/cable connection.

Connect the TV to the mains, and press 1 on the top edge of the TV.

If the 1 (standby) indicator lights up in red, press "/1.

No picture or no menu information fromequipment connected to the scart connector

Press / to display the connected equipment list, then select the desired input.

Check the connection between the optional equipment and the TV.

Double images or ghosting (only in analogue mode)

Check the aerial/cable connection.

Check the aerial location and direction.

Only snow and noise appear on the screen (only in analogue mode)

Check if the aerial is broken or bent.

Check if the aerial has reached the end of its serviceable life (three to five years in normal use, one to two years at the seaside).

Picture or sound noise when viewing a TV channel (only in analogue mode)

Adjust “AFT” (Automatic Fine Tuning) to obtain better picture reception (page 28).

Some tiny black points and/or bright points appear on the screen

The picture of a display unit is composed of pixels. Tiny black points and/or bright points (pixels) on the screen do not indicate a malfunction.

No colour on programmes

• Select “Reset” (page 22).

No colour or irregular colour when viewing asignal from the / COMPONENT IN sockets

Check the connection of the / COMPONENT IN sockets and check if each sockets are firmly seated in their respective sockets.

Picture freezes or contains blocks on the screen

Check signal level (page 31). If signal bar is red (no signal) or amber (low signal), check the aerial/ cable connection.

Remove the connected USB device. It can be damaged or not supported by the TV.

Check the website below for updated information about compatible USB devices: http://support.sony-europe.com/TV/compatibility/

SoundNo sound, but good picture

Press 2 +/– or % (Mute).

Check if the “Speaker” is set to “TV Speaker” (page 27).

When using HDMI input with Super Audio CD or DVD- Audio, DIGITAL AUDIO OUT (OPTICAL) may not output audio signals.

ChannelsThe desired channel cannot be selected

Switch between digital and analogue mode and select the desired digital/analogue channel.

Some channels are blank

Scrambled/Subscription only channel. Subscribe to the pay TV service.

Channel is used only for data (no picture or sound).

Contact the broadcaster for transmission details.

Digital channels are not displayed

Contact a local installer to find out if digital transmissions are provided in your area.

Upgrade to a higher gain aerial.

GeneralDistorted picture and/or sound

Keep the TV away from electrical noise sources such as cars, motorcycles, hair-dryers or optical equipment.

When installing optional equipment, leave some space between the optional equipment and the TV.

Check the aerial/cable connection.

Keep the aerial/cable TV cable away from other connecting cables.

The TV turns off automatically (the TV enters standby mode)

Check if the “Sleep Timer” is activated, or confirm the “Duration” setting of “On Timer Settings” (page 25).

If no signal is received and no operation is performed in the TV mode for 10 minutes, the TV automatically switches to standby mode.

The TV turns on automatically

• Check if the “On Timer” is activated (page 25).

Some input sources cannot be selected

Select “AV Preset” and cancel “Skip” of the input source (page 26).

The remote does not function

• Replace the batteries.

A channel cannot be added to the Favourite list

• Up to 999 channels can be stored in the Favourite list.

HDMI equipment does not appear on “HDMI Device List”

Check that your equipment is “Control for HDMI” compatible equipment.

Not all channels are tuned

Check support web site for cable provide information. http://support.sony-europe.com/TV/DVBC/

You cannot select “Off” in “Control for HDMI”.

If any “Control for HDMI” compatible audio equipment is connected to the TV, you cannot select “Off” in this menu. If you want to change the audio output to the TV speaker, select “TV Speaker” in the “Speaker” menu (page 27).

36 GB