Other Information

Troubleshooting

If you have additional questions, service needs, or require technical assistance related to the use of your Sony TV, please visit our website or call one of the following numbers:

http://www.sony.com/tvsupport

1-800-222-SONY(7669) for US

1-877-899-SONY(7669) for Canada

Remote Control

ConditionExplanation/Resolution

Remote control does not

❏ The batteries could be weak. Replace the batteries.

operate

❏ Check the orientation of the batteries.

 

❏ Press TV (FUNCTION) once, and the TV indicator lights up. You may have

 

inadvertently pressed SAT/CABLE (FUNCTION), which changes the remote

 

control to SAT or CABLE mode.

 

❏ Make sure this unit’s power cord is connected securely to the wall outlet.

 

❏ Fluorescent lamps can interfere with remote control operation; try turning off the

 

fluorescent lamps.

 

❏ Keep the remote control sensor area clear from obstacles.

 

❏ If the “WARNING: TV temperature is high.” message appears, turn off the TV

 

and wait until the TV’s projection lamp cools down (approximately 5 minutes). If

 

the remote control still does not work, make sure to dust the ventilation slots on

 

the rear of the TV and the cooling fan to provide adequate ventilation around the

 

TV.

 

 

Cannot change channels with

❏ If you are using the TV to change channels, first press TV (FUNCTION) once,

the remote control

and the TV indicator lights up.

 

❏ If you are using another device to change channels, be sure you have not

 

inadvertently switched your TV from the channel 3 or 4 setting.

 

❏ If you are using another device to change channels, be sure to press FUNCTION

 

for that device. For example, if you are using your cable box to change channels,

 

be sure to press SAT/CABLE (FUNCTION) once, and the SAT/CABLE indicator

 

lights up.

Information Other

Remote control does not operate non-Sony video equipment

❏If you replaced the batteries to the remote recently, the code numbers for the video equipment may need to be reset.

❏There may be more than one code for the equipment that you are attempting to operate.

❏There is a possibility that some non-Sony equipment cannot be operated by your Sony TV remote. You may need to use the equipment’s original remote control.

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