Problem

 

 

Possible remedies

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Poor picture/Unstable picture

 

 

 

 

 

 

 

 

 

 

 

Double images or ghosting

 

 

Check aerial/cable connections.

 

 

 

 

 

 

 

 

Check the aerial location and direction.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Only snow and noise appear on the screen.

Check if the aerial is broken or bent.

 

 

 

 

 

 

 

 

Check if the aerial has reached the end of its serviceable life (three to five

 

 

 

 

 

years in normal use, one to two years at the seaside).

 

 

 

 

 

 

 

 

 

 

 

 

Dotted lines or stripes

 

 

Keep the TV away from electrical noise sources such as cars,

 

 

 

 

 

motorcycles, or hair-dryers.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No colour on colour programmes

 

 

Using the menu system, select the “Picture Adjustment” menu and select

 

 

 

 

 

“Reset” to return to the factory settings (page 33).

 

 

 

 

 

 

 

 

If you set the “Power Saving” option to “Reduce,” picture colours may

 

 

 

 

 

become dimmer (page 38).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No colour or irregular colour when viewing a signal

Check the connection of the Y, PB/CB, PR/CR jacks of

 

 

4.

 

 

 

from the Y, PB/CB, PR/CR jacks of

 

4

Make sure that the Y, PB/CB, PR/CR jacks of

 

 

4 are firmly seated in

 

 

 

 

 

 

 

 

their respective sockets.

 

 

 

 

 

 

 

 

 

 

 

 

 

Some tiny black points and/or bright points on the screen •

The picture of a display unit is composed of pixels. Tiny black points

 

 

 

 

 

and/or bright points (pixels) on the screen do not indicate a malfunction.

 

 

 

 

 

 

 

 

 

 

In the screen appears an image retention

Using the menu system, select the “Screen Saver” option in the

 

(afterimage). (KE-P42M1 only)

 

 

 

“Features” menu and set the “All White” option to “On” to reduce the

 

 

 

 

 

image retention.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The screen flickers when turning on the TV

This is inherent in the Plasma Display Panel, and does not indicate a

 

(KE-P42M1 only).

 

 

 

malfunction.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The picture is too bright.

 

 

Using the menu system, select the “Picture Adjustment” menu and select

 

 

 

 

 

“Mode.” Then select the desired picture mode (page 33).

 

 

 

 

 

 

 

 

 

 

 

 

Picture (stripe) noise

 

 

Make sure that the aerial is connected using the supplied coaxial cable.

 

 

 

 

Keep the aerial cable away from other connecting cables.

 

 

 

 

 

Do not use 300-ohm twin lead cables as interference may occur.

Poor picture (white saturation) when viewing a signal

• Make sure that the output signal of the equipment connected to the Scart

from the Scart connector

 

/

 

S 3

connector

 

/

 

S 3 is not an RGB signal. If it is an RGB signal, please

 

 

 

 

 

connect the equipment to the Scart connector

 

/

 

1 or

 

/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Distorted picture and noisy sound

• Check if any connected optional equipment is installed in front of the TV

 

 

 

 

 

or beside the TV. When installing optional equipment, leave some space

 

 

 

 

 

between the optional equipment and the TV.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Stripe noise during playback/recording of a VCR

• Video head interference. Keep your VCR away from the TV.

 

 

Leave a space of 30 cm between your VCR and the TV to avoid noise.

Avoid installing your VCR in front of the TV or beside the TV.

Poor or no picture (screen is dark), but good sound

Using the menu system, select the “Picture Adjustment” menu and select

 

 

“Reset” to return to the factory settings (page 33).

 

 

If the

(picture off) indicator lights up in blue, press

(picture

 

 

off) on the remote control (KE-P42M1 only).

 

 

 

 

Noisy picture when viewing a TV channel

Using the menu system, select the “Manual Programme Preset” option

 

 

in the “Set Up” menu and adjust “AFT” (Automatic Fine Tuning) to

 

 

obtain better picture reception (page 43).

 

• Using the menu system, set the “NR” (Noise Reduction) option in the “Picture Adjustment” menu to reduce the noise in the picture (page 33).

62Additional Information