Troubleshooting
Problems and remedies
Should you encounter a problem with your system, do the following:
1Make sure the power cord is correctly and firmly connected.
2Find your problem in the troubleshooting checklist below and take the indicated corrective action.
If the problem persists after doing all of the above, consult your nearest Sony dealer.
GeneralThe display starts flashing as soon as you plug in the power cord even though you have not turned on the system.
•Press ?/1 while the system is off. The demonstration disappears.
The radio presetting is canceled.• Redo “Presetting radio stations” (page 24).
There is no sound.•Press VOL + or VOLUME + on the system.
•Make sure the headphones are not connected.
There is severe hum or noise.•Move the system away from the source of noise.
•Connect the system to a different wall outlet.
•Install a noise filter (commercially available) to the power cord.
The remote does not function.•Remove the obstacle.
•Move the remote closer to the system.
•Point the remote at the system’s sensor.
•Replace the CR2025 battery.
•Locate the system away from the fluorescent light.
The system can not be turned on even though you have pressed ?/1.•Make sure the power cord is connected to a wall outlet.
The color irregularity on a TV screen appears.•Turn off the TV set once, then turn it on after 15 to 30 minutes. If the color irregularity still persists, place the speakers farther away from the TV set.
•Check the network settings on your computer.
•Start up the server you want to use on your computer.
•Check the network settings.
•Set the broadband router or hub again correctly. For details, see the instruction manual of the broadband router or hub.
•When setting a firewall other than that provided with the OS, refer to Troubleshooting in the Installation Manual included on the supplied
•Reduce the number of servers that can be connected to 10 servers or less (page 21).
•Replace the Ethernet cable with a new one.
•Follow the procedure below and reconnect to the server.
1.Select “MEDIA SERVERS?” in the network menu (page 19), then press ENTER.
2.Press ./> repeatedly to select the desired media server, then press ENTER.
Tracks registered to a server cannot be selected by the system.•Track selection, playback and other operations on the system side may not be possible for servers other than
| The sound skips. | Optional | |
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• Sound skipping may occur in the following cases: |
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– When music is being recorded onto the server |
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– When the computer is running many | Components/Troubleshooting | |
example, when there is no response after pressing | ||
applications |
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– When the network status is crowded |
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– When multiple systems are performing |
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playback simultaneously |
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| Track names are not displayed. |
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• Some types of input characters cannot be |
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displayed by the system, even if they can be |
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registered and displayed on the server. |
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| Operation commands take time. |
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• Depending on the condition of the server, it may |
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take a while until operation proceeds. For |
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m/M, keep pressing m/M for a while. |
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Afterwards, operation sould begin. |
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continued 