Getting help

Sony VAIO Desktop User Guide

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My computer or software program is not respondingTo end the application that has stopped responding, proceed as follows:1 Press <Ctrl>+<Alt>+<Delete>.

2 If you have not changed the default settings, the Task Manager appears. Scroll down until you locate the comment Not responding next to an application.

3 Select this application from the list and click End Task. Windows® will try to close the application. If it fails to do so, a second dialog box appears.

4 Select End Task again.

￿ If you are unable to unlock the application, repeat the above procedure, but select Turn Off from the Task Manager window.

If this still fails, proceed as follows:1 If possible, save any unsaved work.2 Press <Alt>+<F4>.The Turn off computer box appears.3 Select Restart.4 Click OK.

￿ If none of the above solves the problem, you can restart the computer by pressing <Ctrl>+<Alt>+<Delete> twice, or by pressing the power button for longer than 4 seconds.

If the same application locks up regularly, contact the software publisher or the advertised technical support.