Getting help

Sony Notebook User Guide

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I cannot play a DVD-ROM

❑If a region code warning appears when you are using the DVD player, it could be that the DVD-ROM you are trying to play is incompatible with the DVD-ROM drive in your notebook. The region code is listed on the packaging of the disc.

❑If you hear sound but cannot see video, your computer's video resolution may be set too high. For best results, change the resolution in Windows Control Panel - Display - Settings to 800 x 600 using 8-bit color.

❑If you see video but cannot hear sound, check all of the following:❑Make sure the mute setting is off on your DVD player.

❑Check the master volume setting of the Audio Mixer. If you have connected speakers externally, check the volume settings of your computer speakers and check the connections between your speakers and the computer.

❑Windows® 2000 Professional: In the Device Manager, check that the correct drivers are installed properly. To display the Device Manager, click Start, point to Settings and click Control Panel. Double-click the System icon. On the Hardware tab, click the Device Manager button.

❑Windows® Millennium Edition: In the Device Manager, check that the correct drivers are installed properly. To display the Device Manager , click Start , point to Settings and click Control Panel. Double-click the System icon. On the System properties, click the Device Manager tab.

❑A dirty or damaged disc may cause the computer to 'hang' while it tries to read the disc. If necessary, reboot the computer, remove the disc and then check that it is not dirty or damaged.

✍On your computer, the default DVD region code is 2. Do not change this setting using the Region Code Change function in Windows®, or using any other software applications. System malfunctions originating from the user changing the DVD region code, are beyond the scope of your warranty and will result in service charges for repair.