Getting help

Sony Notebook User Guide

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12Press the arrow keys to select Exit (save changes) and then press <Enter>. The message Save configuration changes and exit now? appears.

13Make sure that Yes is selected and then press <Enter>.

My computer does not shut down

It is recommended to shut down your computer using the Shut Down command on the Windows® Start menu. Using other methods, including those listed here, may result in loss of unsaved data. If the Shut Down command does not work properly, proceed as follows:

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Restart the computer by pressing <Ctrl>+<Alt>+<Delete> to enter the Windows Security feature to

 

close any application that can not close normally, and restart your system. The Windows Security dialog

 

box appears. Click Shut Down…. The Shut Down Windows dialog box appears. Select Shut down

 

and click OK.

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If this does not work, press the power button and hold it for at least four seconds.

 

This turns off the power.

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Unplug the computer from the AC adapter and remove the battery pack from your computer.

My computer locks up

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If you suspect one application is locking your system, you can try to stop it. To do this, press

 

<Ctrl>+<Alt>+<Delete> once, select the application that is locking your system, and then click End

 

Task.

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If the above method does not work or you do not know which application is locking your system, restart

 

the computer. On the Windows® taskbar, click the Start button, click Shut Down, and then select Shut

 

Down in the list and click OK.

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If the above method does not work, press the power button and hold it for at least four seconds. This

 

turns off the power.

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If your computer locks up while playing a CD/DVD-ROM, stop the CD/DVD-ROM, and shutdown the

 

computer by pressing <Ctrl>+<Alt>+<Delete>, and then click Shut Down.