Getting help

Sony Notebook User Guide

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When I double-click an application icon a message such as ’You must insert the application CD into your DVD- ROM drive’ appears and the software does not start.

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Some titles require specific files that are located on the application CD-ROM. Insert the disc and try

 

starting the program again.

 

 

 

 

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Make sure you place the disc in the tray with the label side facing up.

 

 

 

 

The disc tray does not eject even when the eject button is pressed

 

 

 

 

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Check that the notebook is turned on.

 

 

 

 

The disc tray ejects even when it has been locked into place

 

 

 

 

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Ensure that the disc is placed with the label side facing up.

 

 

 

 

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Clean the disc and the DVD-ROM drive lens.

 

 

 

 

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The disc may be scratched. Place another disc to see if that is the reason.

 

 

 

 

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There may be condensation in the drive. Remove the disc and leave the drive open for approximately

 

one hour.

 

 

 

 

About sound

 

 

 

 

My speakers are not producing sound

 

 

 

 

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The built-in speakers may be turned off. Press <Fn>+<F3> to turn on the speakers.

 

 

 

 

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The speaker volume may be turned to the minimum. Press <Fn>+<F4>, and then press

 

or

 

to

 

 

 

 

 

increase the volume.

 

 

 

 

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If your computer is powered by battery, check that the battery is inserted properly and that it is charged.

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If you are using an application that has its own volume control, check that the volume is turned up.

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Check the volume controls in Windows®.