Getting help

Sony Notebook User Guide

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❑A dirty or damaged disc may cause the computer to 'hang' while it tries to read the disc. If necessary, reboot the computer, remove the disc and then check that it is not dirty or damaged.

❑Check your PG (Parental Guidance) in the DVD software as this might be preventing you from playing certain DVDs when it is activated.

✍On your computer, the default DVD region code is 2. Do not change this setting using the Region Code Change function in Windows®, or using any other software applications. System malfunctions originating from the user changing the DVD region code, are beyond the scope of your warranty and will result in service charges for repair.

My USB floppy disk drive cannot write to a floppy disk

❑The floppy disk is write-protected. Disable the write-protect feature or use a floppy disk that is not write-protected.

❑Check that the disk is properly inserted into the floppy disk drive.❑Your disk may be corrupt. Try to insert another floppy disk.

When I double-click an application icon a message such as 'You must insert the application CD into your CD-ROM drive' appears and the software does not start.

❑Some titles require specific files that are located on the application CD-ROM. Insert the disc and try starting the program again.

❑Make sure you place the disc in the tray with the label side facing up.Why does my CD-RW drive not record at the highest speed?You must use 8x CD-R or 4x CD-RW media or higher to achieve optimum performance.

If you want to use other media and are having difficulty formatting non-4x CD-RW discs, change the writing speed from 4x to a lower setting.