Getting help

Sony Notebook User Guide

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About CD-ROMs and floppy disks

My CD-RW/DVD-ROM drive tray does not open

❑Make sure the computer is turned on.

❑Press the eject button on the disc drive.

❑If the disc does not come out when you press the eject button, go to Windows Explorer or My Computer. Select the drive, click the right button of your mouse and select Eject or press <Fn>+<E> keys to open the disk tray.

❑If the eject button does not work, you can open the tray by inserting a sharp, pointed object into the hole to the right of the eject button.

I cannot play a CD-ROM

❑After inserting the CD, wait for a few seconds for the system to detect it before you try to access it.

❑Make sure the label of the disc is facing up.

❑If the disc requires software, make sure the software is installed according to the instructions of the program.

❑Check the volume of your speakers.

❑Clean the disc with an appropriate cleaner.

❑Moisture condensation may have occurred. Do not use the computer for at least 1 hour before turning it on.

I cannot play a DVD-ROM

❑If a region code warning appears when you are using the DVD player, it could be that the DVD-ROM you are trying to play is incompatible with the DVD-ROM drive on your notebook. The region code is listed on the packaging of the disc.