Getting help
Sony Notebook User Guide
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My computer does not shut down
You are recommended to shut down your computer using the Turn Off command on the Windows® Start menu. Using other methods, including those listed here, may result in loss of unsaved data. If the Turn Off command does not work properly, proceed as follows:
❑Press <Ctrl>+<Alt>+<Delete>. If you have not changed the default settings, you will enter the Task Manager, where you can close any application that cannot close normally, and restart your system.
❑If this does not work, press <Alt>+<F4> to get to the Turn off computer screen, from where you can shut down or restart your computer.
❑If this does not work, press the power button and hold it for at least four seconds. This turns off the power.
❑Unplug the computer from the AC adapter and remove the battery pack from your computer.
My computer locks up
❑If you suspect one application is locking your system, you can try to stop it. To do this, press <Ctrl>+<Alt>+<Delete> simultaneously. If you have not changed the default settings, you will enter the Task Manager. Select the application or process that is locking your system, and then click End Task.
❑If the above method does not work or you do not know which application is locking your system, restart the computer. On the Windows® taskbar, click the Start button, click Turn Off Computer, and then select Turn Off.
❑If the above method does not work, press the power button and hold it for at least four seconds. This turns off the power.
❑If your computer locks up while playing a
My software program locks up or crashes
Contact the software publisher or designated provider for technical support.