Getting help

Sony Notebook User Guide

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My computer does not shut down

You are recommended to shut down your computer using the Turn Off command on the Windows® Start menu. Using other methods, including those listed here, may result in loss of unsaved data. If the Turn Off command does not work properly, proceed as follows:

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Press <Ctrl>+<Alt>+<Delete>. If you have not changed the default settings, you will enter the Task

 

Manager, where you can close any application that cannot close normally, and restart your system.

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If this does not work, press <Alt>+<F4> to get to the Turn off computer screen, from where you can

 

shut down or restart your computer.

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If this does not work, press the power button and hold it for at least four seconds.

 

This turns off the power.

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Unplug the computer from the AC adapter and remove the battery pack from your computer.

My computer locks up

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If you suspect one application is locking your system, you can try to stop it. To do this, press

 

<Ctrl>+<Alt>+<Delete> simultaneously. If you have not changed the default settings, you will enter the

 

Task Manager. Select the application or process that is locking your system, and then click End Task.

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If the above method does not work or you do not know which application is locking your system, restart

 

the computer. On the Windows® taskbar, click the Start button, click Turn Off Computer, and then

 

select Turn Off.

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If the above method does not work, press the power button and hold it for at least four seconds. This

 

turns off the power.

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If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shut down the computer by

 

pressing <Alt>+<F4> and clicking Turn Off in the Turn off computer screen.

My software program locks up or crashes

Contact the software publisher or designated provider for technical support.