Getting help

Sony Notebook User Guide

 

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If your problem is fax-related, check that there are no problems with the fax machine you are calling and

 

that it is compatible with fax modems.

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If you are having a problem connecting with your Internet Service Provider, check that the ISP is not

 

experiencing technical problems.

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If you have a second phone line available, try connecting the modem to that line.

About peripherals

I cannot use DV devices. The message 'DV equipment seems to be disconnected or turned off' appears

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Check that the DV device is turned on and that the cables are properly connected.

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If you are using multiple i.LINK™ devices, the combination of the connected devices may cause unstable

 

operation. In this case, turn off the power of all connected devices and disconnect unused devices. Check

 

the connection and then turn on the power again.

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Use manual import/export in DVGate motion if problems occur with third party cameras.

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You are strongly advised to use only Sony i.LINK™ cables, as using other brands may cause problems with

 

the i.LINK™ devices.

I cannot print

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Check that the printer cables are correctly connected.

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Check that your printer is correctly configured and that you have up-to-date drivers. If needed, contact

 

your dealer.

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The default setting for the printer port mode is correct for most printers. If you cannot print, try

 

changing the printer port mode. In Sony Notebook Setup, select the Printer tab. If the printer port

 

mode is set to ECP, change it to bi-directional. If the printer port mode is set to bi-directional, change

 

it to ECP.

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Check the cable to see if you do not have missing of bend pins.