Getting help

Sony Notebook User Guide

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When I double-click an application icon a message such as 'You must insert the application CD into your CD- ROM drive' appears and the software does not start.

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Some titles require specific files that are located on the application CD-ROM. Insert the disc and try

 

starting the program again.

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Make sure you place the disc in the tray with the label side facing up.

The disc tray does not eject even when the eject button is pressed

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Check that the notebook is turned on.

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The CD-writing application software may be stopping the disk from being ejected.

The disc tray ejects even when it has been locked into place

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Ensure that the disc is placed with the label side facing up.

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The disc may be scratched. Place another disc to see if that is the reason.

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There may be condensation in the drive. Remove the disc and leave the drive open for approximately

 

one hour.

My floppy disk drive cannot write to a diskette

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The diskette is write-protected. Disable the write-protect feature or use a diskette that is not write-

 

protected.

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Check that the diskette is properly inserted into the floppy disk drive.

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Your diskette may be corrupt. Try to insert another diskette.