Getting help

Sony VAIO Desktop User Guide

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My computer locks up

❑If you suspect an application is locking your system, you can try to stop it. To do this, press

<Ctrl>+<Alt>+<Delete> once. If you have not changed the default settings, you will enter the Task Manager. Select the application that is locking your system, and then click End Task.

❑If the above method does not work or you do not know which application is locking your system, restart the computer. On the Windows® taskbar, click the Start button, click Turn Off Computer, and then select Restart.

Alternatively, press <Alt>+<F4> to get to the Turn off computer screen.

❑If the above method does not work, press the power button and hold it for at least four seconds. This turns off the power.

❑If your computer locks up while playing a CD-ROM or DVD-ROM, stop the CD, and shut down the computer by pressing <Alt>+<F4>, and then click Turn Off.

My computer or software program is not respondingTo end the application that has stopped responding, proceed as follows:1Press <Ctrl>+<Alt>+<Delete>.If you have not changed the default settings, you will enter the Task Manager.

2On the Applications tab, scroll down until you see the comment Not responding next to an application.

3Select this application from the list and click End Task.

Windows® will try to close the application. If it fails to do so, a second dialog box appears.

4Select End Task again.

✍If you are unable to unlock the application, repeat the above procedure, but select Shut Down > Turn Off when the Windows Task Manager appears.