Getting help

Sony VAIO Desktop User Guide

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❑Have your phone company check that your phone line is free from any line noise.

❑If your problem is fax-related, check that there are no problems with the fax machine you are calling and that it is compatible with fax modems.

❑If you are having a problem connecting with your Internet Service Provider, check that the ISP is not experiencing technical problems.

❑If you have a second phone line available, try connecting the modem to that line.

About peripherals

I cannot use DV devices. The message 'DV equipment seems to be disconnected or turned off' appears.

❑Check that the DV device is turned on and that the cables are properly connected.

❑If you are using multiple i.LINK™ devices, the combination of the connected devices may cause unstable operation. If this is the case, turn off all connected devices and disconnect unused devices. Check the connection and then turn on the power again.

❑You are strongly advised to use only Sony i.LINK™ cables, as using other brands may cause problems with the i.LINK™ devices.

How do I install a printer?

Always check the printer manufacturer’s website for the latest drivers for Windows® XP Home Edition before proceeding. Some printers do not function properly without updated drivers.

If the printer has a USB connection, the printer should be automatically installed.

To install a local printer, proceed as follows:

1From the Control Panel, select Printers and Other Hardware, then Printers and Faxes.

2Under Printer Tasks, click Add a printer.

3Let the Add Printer Wizard guide you through the installation process.