Additional Information

Troubleshooting

If you experience any of the following difficulties while using the system, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer.

General

The power is not turned on.

•Check that the AC power cord (mains lead) is connected securely.

If “PROTECT” and “UNPLUG” appears alternately.

•Immediately unplug the AC power cord (mains lead) and check that nothing is blocking the ventilation holes of the system. After fixing any problems, connect the AC power cord (mains lead) again and turn on the system. If the cause of the problem cannot be found, consult your nearest Sony dealer.

Dolby Digital or DTS multi channel sound is not reproduced.

•Check that the playing DVD, etc, is recorded in Dolby Digital or DTS format.

•When connecting the DVD player, etc, to the digital input jacks of this system, check that audio setting (settings for the audio output) of the connected component.

•Check that the DVD player selects the correct settings. (Check the sound from DVD menu.)

The surround effect cannot be obtained.

•Press SOUND FIELD +/–, make sure the sound field function is on.

•Depending on the digital signal, the sound field may not function.

There is no sound from one of the front speakers.

•Check that the component is connected correctly to the audio input jacks for that component.

•Check that the cords are fully inserted into the jacks on both the component and this system.

The left and right sounds are unbalanced or reversed.

•Check that the components are connected correctly and securely.

•Adjust balance parameters in the LEVEL menu.

No sound or only a very low-level sound is heard from the front speakers.

•Press SOUND FIELD +/– and check the selected sound field.

•Depending on the source, the sound effect of the front speakers may be less noticeable.

Connected components

There is no sound or only a very low-level sound no matter which component is selected.

•Check that this system and components are connected correctly and securely.

•Check that both this system and the selected component are turned on.

•Check that the volume is not set to the minimum level.

•Press MUTING to cancel the muting function.

There is no sound from the selected component.

•Check that the component is connected correctly to the audio input jacks for that component.

•Check that the cords are fully inserted into the jacks on both the component and this system.

•Check that the component is selected correctly.

Information Additional

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