Additional Information

Troubleshooting

If you experience any of the following difficulties while using the system, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer.

General

The power is not turned on.

• Check that the AC power cord is connected securely.

If “PROTECT” and “UNPLUG” appears alternately.

Immediately unplug the AC power cord and check the following items.

•Check that the speaker cords of the optional speakers are not short-circuited.

•Is anything blocking the ventilation holes of the system? After checking the above items and fixing any problems, connect the AC power cord again and turn on the system. If the cause of the problem cannot be found even after checking all the above items, consult your nearest Sony dealer.

Dolby Digital or DTS multi channel sound is not reproduced.

•Check that the playing DVD, etc, is recorded in Dolby Digital or DTS format.

•When connecting the DVD player, etc, to the digital input jacks of this system, check that audio setting (settings for the audio output) of the connected component.

•Check that the DVD player selects the correct settings. (Check the sound from DVD menu.)

The surround effect cannot be obtained.

•Press SOUND FIELD +/–, make sure the sound field function is on.

•Depending on the digital signal, the sound field may not function.

There is no sound from one of the front speakers.

•Check that the component is connected correctly to the audio input jacks for that component.

•Check that the cords are fully inserted into the jacks on both the component and this system.

The left and right sounds are unbalanced or reversed.

•Check that the components are connected correctly and securely.

•Adjust balance parameters in the LEVEL menu.

There is no sound from the center speaker.

•Press SOUND FIELD +/– and check the selected sound field.

•Depending on the source, the sound effect from the center speaker may be less noticeable.

•Adjust the level of the speaker.

No sound or only a very low-level sound is heard from the surround speakers in FRONT mode.

•Press SOUND FIELD +/– and check the selected sound field.

•Check that the 5.1CH/FRONT mode switch is switched over FRONT mode.

•Turn off the system power, and turn it on after sliding the 5.1CH/FRONT mode switch.

•Depending on the source, the sound effect of the surround speakers may be less noticeable.

No sound is heard from the surround speakers when connected in 5.1CH mode.

•Check the settings of the surround speakers.

•Press SOUND FIELD +/– and check the selected sound field.

•Check that the 5.1CH/FRONT mode switch is switched over 5.1CH mode.

•Turn off the system power, and turn it on after sliding the 5.1CH/FRONT mode switch.

•Depending on the source, the sound effect of the surround speakers may be less noticeable.

Connected components

There is no sound or only a very low-level sound no matter which component is selected.

•Check that the speakers and components are connected correctly and securely.

•Check that both this system and the selected component are turned on.

•Check that the volume is not set to the minimum level.

•Press MUTING to cancel the muting function.

There is no sound from the selected component

•Check that the component is connected correctly to the audio input jacks for that component.

•Check that the cords are fully inserted into the jacks on both the component and this system.

•Check that the component is selected correctly.

•If you resume play a disc when volume is maximum, there may be no sound. In this case, turn down the volume, turn off the system and turn on again.

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