Troubleshooting

Dots appear and remain on the screen.

This is not a malfunction. These dots are not recorded (page 2).

Cannot shoot images in succession.

The internal memory or “Memory Stick Duo” is full. Delete unnecessary images (page 28).

The battery level is low. Install new batteries or charged Nickel-Metal Hydride batteries (not supplied).

Viewing imagesYour camera cannot play back images.

Press (Playback) button (page 28).

The folder/file name has been changed on your computer (page 67).

When an image file has been processed by a computer or when the image file was recorded using a model other than that of your camera, playback on your camera is not guaranteed.

The camera is in USB mode. Delete the USB connection (page 65).

The date and time are not displayed.

DISP button is turned off (page 16).

The image appears rough right after playback starts.

The image may appear rough right after playback starts due to image processing. This is not a malfunction.

The image does not appear on the TV screen.

Check [Video Out] to see if the video output signal of your camera is set to the color system of your TV (page 54).

Check whether the connection is correct (page 55).

Deleting/Editing imagesYour camera cannot delete an image.

Cancel the protection (page 41).

You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to the LOCK position. Set the switch to the recording position (page 96).

You have deleted an image by mistake.

Once you have deleted an image, you cannot restore it. We recommend that you protect images (page 40), or use the “Memory Stick Duo” with the write-protect switch and set the switch to the LOCK position (page 96) to prevent accidental erasure.

Troubleshooting

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