Symptom

Possible Causes and Remedies

 

 

VCR Mouse not working

Check that the VCR Mouse is positioned directly above the VCR’s IR

 

receiving area. (The IR receiving area is located on the front panel of the

 

VCR, and it typically looks like a small black window. See your VCR

 

manual for details.) If you cannot locate the IR receiving area, try moving

 

the VCR Mouse to different positions on top of the VCR until the VCR

 

responds to the VCR Mouse.

 

Try setting up the VCR Mouse again, using the procedures described on

 

page 20. Then try the other codes listed for your VCR.

 

With some VCRs, the VCR Mouse may not be able to turn the VCR on and

 

off. If this is the case, leave the VCR on.

 

The VCR Mouse may not work properly, or at all, with some VCRs,

 

including VCRs that are available in the market after the VCR Mouse was

 

introduced. If your VCR is incompatible with the VCR Mouse, call the Sony

 

Digital Satellite System Information Center at 1-800-838-7669.

Main Menu, buttons 4 and 6, do not include the program categories that you want

Use SELECT GUIDE to change the program category shown in button 4. Use SELECT LIST to change the program category shown in button 6. See page 35.

Access card problems

Check that the card is inserted properly. See page 68.

Call your program providers. See “Customer Support” on page 2.

Remote control doesn’t work

To operate your TV or other video components, make sure you’ve

 

programmed the remote properly. See “Programming the Remote Control”

 

on page 85. Note: The remote codes may be erased whenever you remove

 

the batteries. Program the remote again if you’ve removed or replaced the

 

batteries.

 

Press the appropriate FUNCTION button (DSS, TV, CABLE) for the

 

component you want to operate. These buttons flash to indicate which

 

component the remote control is set to operate.

 

Check to make sure the batteries are inserted correctly, and that the batteries

 

are not dead. See page 6.

 

SAT-A2 Only: If you are having problems with the RF function, check that

 

the RF antenna is connected properly and that you are using the remote

 

control within operating range of the DSS receiver (see “Setting Up the RF

 

Antenna (SAT-A2 Only)” on page 22). Make sure that RF transmission is

 

enabled (see “Selecting IR/RF Transmission (SAT-A2 Only)” on page 71).

 

Make sure the DSS receiver and remote control are using the same security

 

code (see“Setting the Security Code (SAT-A2 Only)” on page 72).

 

 

 

If you are unable to resolve problems with your system, please see

 

“Customer Support” on page 2 for customer support information and

 

telephone numbers.

90Appendix: Other Information