Sony STR-DG520 Audio, Troubleshooting

Troubleshooting

If you experience any of the following difficulties while using the receiver, use this troubleshooting guide to help you remedy the problem.

Audio

There is no sound, no matter which component is selected, or only a very low-level sound is heard.

•Check that the speakers and components are connected correctly and securely.

•Check that both the receiver and all components are turned on.

•Check that MASTER VOLUME is not set to “VOL MIN”.

•Check that the SPEAKERS (ON/OFF) is not set to “SPK OFF”.

•Check that headphones are not connected.

•Press MUTING to cancel the muting function.

•Check that you have selected the correct component with the input buttons.

•The protective device on the receiver has been activated. Turn off the receiver, eliminate the short-circuit problem, and turn on the power again.

There is no sound from a specific component.

•Check that the component is connected correctly to the audio input jacks for that component.

•Check that the cord(s) used for the connection is (are) fully inserted into the jacks on both the receiver and the component.

There is no sound from one of the front speakers.

•Connect a pair of headphones to the PHONES jack to verify that sound is output from the headphones. If only one channel is output from the headphones, the component may not be connected to the receiver correctly. Check that all the cords are fully inserted into the jacks on both the receiver and the component. If both channels are output from the headphones, the front speaker may not be connected to the receiver correctly. Check the connection of the front speaker which is not outputting any sound.

•Make sure you have connected to both the L and R jacks of an analog component, and not only to either the L or R jack. Use an audio cord (not supplied).

There is no sound from digital sources (from OPTICAL input jack) when selecting SAT input.

•Check that the INPUT MODE is not set to “ANALOG” (page 50).

•Check that ANALOG DIRECT is not set to on.

The left and right sounds are unbalanced or reversed.

•Check that the speakers and components are connected correctly and securely.

•Adjust the balance parameters using the LEVEL menu.

58US

Contents

Page Owner’s Record About This Manual Table of Contents Getting Started Playback Amplifier Operations Enjoying Surround Sound Description and location of parts Front panel Page About the indicators on the display Page Rear panel Remote commander RM-AAU020 Page Page 1: Installing speakers Example of a 5.1 channel speaker system configuration 2: Connecting speakers 3a: Connecting the audio components Connecting a Super Audio CD/ CD player 3b: Connecting the video components How to connect your components Component to be connected Video input/output jacks to be connected Connecting components with HDMI jacks Notes on HDMI connections Connecting a TV Connecting a DVD player/DVD recorder Connecting a DVD player Connecting a DVD recorder Connecting a satellite tuner/ set-topbox Page 4: Connecting the antennas (aerials) 5:Preparing the receiver and the remote 6:Adjusting the speaker levels and balance When a test tone is not output from the speakers Selecting a component To activate the muting function To avoid damaging your speakers Listening/Watching a component Listening to a Super Audio CD/CD Watching a DVD /Blu-raydisc Navigating through menus To exit the menu Overview of the menus Page Adjusting the level (LEVEL menu) LEVEL menu parameters Adjusting the tone (TONE menu) TONE menu parameters Settings for the surround sound (SUR menu) Settings for the tuner (TUNER menu) TUNER menu parameters Settings for the audio (AUDIO menu) Settings for the system (SYSTEM menu) SYSTEM menu parameters Page Page Enjoying Dolby Digital and DTS Surround sound Types of A.F.D. mode If you connect a sub woofer Selecting a preprogrammed sound field Types of sound field available To turn off the surround effect for movie/music Using only the front speakers (2CH STEREO) Listening to the sound without any adjustment Listening to FM/AM radio Automatic tuning Using the controls on the receiver In case of poor FM stereo reception If you cannot tune in a station Direct tuning Presetting radio stations Presetting radio stations 3,5 Tuning to preset stations Naming preset stations To create an index name Switching between digital and analog audio Enjoying the DIGITAL MEDIA PORT Connecting the DIGITAL MEDIA PORT adapter To detach the DIGITAL MEDIA PORT adapter from DMPORT jack Naming inputs Changing the display All inputs except the FM and AM band FM and AM band Using the Sleep Timer Changing button assignments Categories and the corresponding buttons To clear all remote button assignments Glossary Page Precautions On safety On power sources On heat buildup On placement Troubleshooting Audio Video Tuner Remote commander Error messages If you are unable to remedy the problem using the troubleshooting guide If the problem persist Reference sections for clearing the receiver’s memory Specifications Page Index Numerics