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Troubleshooting

What should I do if I cannot play Blu-ray Disc media?

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This Q & A entry applies to selected models only. See the online specifications to find out the type of your optical disc drive, and then Reading and Writing Optical Discs (page 39) to find out about the supported disc media.

You may not be able to play some Blu-ray Disc contents on your computer. To play such contents, download and install the latest updates for WinDVD BD using VAIO Update.

To download and install the updates on the computer, it must be connected to the Internet. For information on how to connect the computer to the Internet, see Using the Internet (page 59).

What should I do if I cannot write data to CD media?

❑Make sure you neither launch any software application nor allow any to launch automatically, not even a screen saver.

❑Stop using the keyboard.

❑If you are using a CD-R/RW disc with an adhesive label affixed, replace it with one with no affixed adhesive label. Using a disc with an affixed adhesive label could cause a write error or other damage.

What should I do if I cannot write data to DVD media?

❑Make sure you are using the correct DVD recordable media.

❑Check which DVD recordable format is compatible with your optical disc drive. Note the possibility that some brands of DVD recordable media do not work.

❑The preinstalled software on your computer does not support copying DVD movies. Macrovision or a similar video protection technology prevents users from copying DVD movies. Copying a DVD movie would be a copyright infringement and therefore illegal.