Support Overview

User Support Web Site

You can find the following information on this web site. The information is periodically updated, so we recommend that you visit regularly.

•Information about the DVDirect

•Latest system software (firmware)

•Frequently asked questions

•Troubleshooting guide

•Compatible discs

•Supported camcorders

•Operating instructions

•Others

Accessing the user support web site

Sony Storage Support web sites (As of August, 2006)

http://sony.storagesupport.com/

* Information in English only.

About the Bundled Software Detailed information about the supplied software is available on the web site of the software manufacturer.

http://www.nero.com

System Software Updates

We recommend using the DVDirect with the latest system software (also referred to as firmware) as some problems encountered when using the DVDirect can be solved simply by updating the system software. The system software updates are available on the user support web site. Access the site, make sure that there is an update for your DVDirect, and follow the instructions on the screen to proceed with download and installation.

Technical Support

Please visit the web sites on this page for technical support and other information on the DVDirect and the supplied software. When asking questions by telephone or e-mail, please have the following information available:

•Model number: VRD-MC3

•Serial number

•Date and place of purchase

•Computer maker and model number

•Computer specifications (CPU speed, memory size, OS version, etc.)

•Writing software used (version, etc.)

Local technical support is only available in specified sales regions. The customers in these regions should be provided with a warranty card for this product. For contact information, refer to the warranty card.

Note that technical support conditions may vary according to the locality, and that charges and/ or limited service may apply in some regions.

Sony Global Sites Information (As of June, 2006)

Product purchased in the USA:*

http://sony.storagesupport.com/

Product purchased in Canada: http://www.sony.ca/

Product purchased in Australia or New Zealand: http://www.sony.com.au/

Product purchased in Europe:*

http://www.sonyisstorage.com/

Product purchased in Hong Kong:*

http://www.sony.com.hk/Electronics/cp

82