Troubleshooting

Wrong PIN/Wrong PIN2

Solution: Insert your SIM card in another phone.

Possible cause: You have entered your PIN or

If you still get the same or a similar message,

PIN2 incorrectly.

please contact your network operator.

Solution: Enter the correct PIN or PIN2 } Yes.

Possible cause: The phone is not working properly.

% 78 SIM card lock.

Solution: Insert your SIM card in another phone.

PIN blocked/PIN2 blocked

If this works, it is probably the phone that is

causing the problem. Please contact the nearest

Possible cause: You have entered your PIN or

Sony Ericsson service location.

PIN2 code incorrectly three times in a row.

Emerg. calls only

Solution: To unblock, % 78 SIM card lock.

Codes do not match

Possible cause: You are within range of a network,

but you are not allowed to use it. However, in an

Possible cause: The two codes that you have

emergency, some network operators allow you to

entered do not match.

call the international emergency number 112.

Solution: When you want to change a security code

Solution: You have to move to get a signal that

(for example your PIN) you have to confirm the

is strong enough. Contact your network

new code by entering exactly the same code again.

operator and make sure your subscription is ok.

% 78 SIM card lock.

% 20 Emergency calls.

No netw. coveragePhone locked

Possible cause: Your phone is not receiving any

Possible cause: The phone is locked.

radio signal, or the received signal is too weak.

Solution: To unlock the phone, % 79 Phone lock.

Solution: Contact your network operator

 

and make sure that the network has coverage

 

where you are. If so, try to do a new search.

 

Possible cause: The SIM card is not

 

working properly.

 

 

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