Troubleshooting

No battery icon appears when I start charging the phone

Possible cause: The battery is empty or has not been used for a long time. Solution: It may take up to 30 minutes before the battery icon appears on the screen.

Some menu options appear in grey Possible cause: Grey text indicates a function that is temporarily unavailable. A service is not activated or your subscription does not support the function. Solution: Contact your network operator. Possible cause: Since you cannot send themes, pictures and sounds that are copyright-protected, the Send menu is sometimes unavailable.

I do not understand the language in menus

Possible cause: The wrong language is set in the phone. Solution: Change the language, % 14 Phone language.

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I cannot turn on the phone Possible cause: The battery is discharged. Solution: Recharge the battery, % 7 To charge the battery. Solution: Make sure you attached the charger correctly. Turn the phone on with the charger attached. If the phone starts, restart the phone with no charger attached.

I cannot charge the phone or battery capacity is low

Possible cause: The charger is not properly connected to the phone. Solution: Make sure that the charger connector clicks properly into place when connected. The battery icon flashes when charging is in progress, and stops when the battery is fully charged, % 7 To charge the battery. Possible cause: The battery connection is bad. Solution: Remove the battery and clean the connectors. You can use a soft brush, cloth or q-tip, soaked with alcohol. Make sure that the battery is completely dry before you put it back. Check that the battery connectors in the phone are undamaged. Possible cause: The battery is worn out and needs to be replaced.

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