Troubleshooting

Insert correct SIM cardNo netw. coverage

Possible cause: The phone is set to work only with

Possible cause: Your phone is not receiving any

certain SIM cards.

radio signal, or the received signal is too weak.

Solution: Check if you are using the correct

Solution: Contact your network operator and make

operator SIM card for your phone.

sure that the network has coverage where you are.

Wrong PIN/Wrong PIN2

If so, try to do a new search.

Possible cause: The SIM card is not working

Possible cause: You have entered your PIN or

properly.

PIN2 incorrectly.

Solution: Insert your SIM card in another phone. If

Solution: Enter the correct PIN or PIN2 } Yes.

you still get the same or a similar message, please

% 84 SIM card lock.

contact your network operator.

PIN blocked/PIN2 blocked

Possible cause: The phone is not working properly.

Solution: Insert your SIM card in another phone. If

Possible cause: You have entered your PIN or

this works, it is probably the phone that is causing the

PIN2 code incorrectly three times in a row.

problem. Please contact the nearest Sony Ericsson

Solution: To unblock, % 84 SIM card lock.

service location.

 

Codes do not matchEmerg. calls only

Possible cause: The two codes that you have

Possible cause: You are within range of a network,

entered do not match.

but you are not allowed to use it. However, in

Solution: When you want to change a security code

an emergency, some network operators allow you

(for example your PIN) you have to confirm the

to call the international emergency number 112.

new code by entering exactly the same code again.

Solution: You have to move to get a signal that is

% 84 SIM card lock.

strong enough. Contact your network operator and

 

make sure your subscription is ok. % 26 Emergency

 

calls.

 

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