Troubleshooting

I have problems synchronizing or transferring data between my phone and my computer, when using the USB cable that came with the phone

Possible cause: The cable has not been properly detected and installed on your computer. The software that came with your phone has not been properly installed on the computer. Solution: Go to www.SonyEricsson.com/cn, choose your phone model, then choose “Product information” - “Getting started”. The guide “Synchronizing the phone with a computer” contains installation instructions and a troubleshooting guide, that may assist you in solving the problem.

Master reset The changes that you have made to settings and the content that you have added or edited, will be deleted.

If you select Reset settings, some settings in the phone will be lost.

To delete all contacts, messages and other personal data such as games and music and some settings, select Reset all.

To reset the phone1} Settings } the General tab } Master reset.2 } Reset settings or } Reset all.

3 } Yes to continue.

4 Enter the phone lock code (0000 or the new code if you have changed it) } OK.

If you select Reset all, some pictures, melodies and templates that comes with your phone will be deleted.

Error messages

Insert SIM Possible cause: There is no SIM card in the phone or you may have inserted it incorrectly. Solution: Insert a SIM card. % 6 To insert SIM card and battery. Possible cause: The SIM card connectors need cleaning. Solution: Remove the SIM card and clean it. Also check that the card is not damaged in a way that may prevent connection to the phone connectors. In that case, contact your network operator for a new SIM card.

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