Troubleshooting

 

No battery icon appears when I start

Solution: Make sure you attached the charger

charging the phone

correctly. Turn the phone on with the charger

Possible cause: The battery is empty or has not been

attached. If the phone starts, restart the phone

used for a long time.

with no charger attached.

Solution: It may take up to 30 minutes before the

I cannot charge the phone or battery

battery icon appears on the screen.

Some menu options appear in greycapacity is low

Possible cause: The charger is not properly connected

Possible cause: Grey text indicates a function that

to the phone.

is temporarily unavailable. A service is not activated

Solution: Make sure that the charger connector clicks

or your subscription does not support the function.

properly into place when connected. The battery icon

Solution: Contact your network operator.

flashes when charging is in progress, and stops when

Possible cause: Since you cannot send themes,

the battery is fully charged, % 6 To charge the

pictures and sounds that are copyright-protected,

battery.

the Send menu is sometimes unavailable.

Possible cause: The battery connection is bad.

I do not understand the language

Solution: Remove the battery and clean the

connectors. You can use a soft brush, cloth or q-tip,

in menus

soaked with alcohol. Make sure that the battery is

Possible cause: The wrong language is set

completely dry before you put it back. Check that

in the phone.

the battery connectors in the phone are undamaged.

Solution: Change the language,

Possible cause: The battery is worn out and needs

% 12 Phone language.

to be replaced.

I cannot turn on the phone

Solution: Try another battery and charger for the same

phone model, or visit your retailer and ask them to

Possible cause: The battery is discharged.

verify if the battery and charger are working properly.

Solution: Recharge the battery,

 

% 6 To charge the battery.

 

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