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Troubleshooting

What should I do if my game software does not work or it keeps crashing?

❑Check the Web site of the game if there are any patches or updates to download.

❑Make sure you have installed the latest video driver.

❑On some VAIO models, the graphics memory is shared with the system. The optimal graphic performance in this case is not guaranteed.

What should I do if I cannot remember the BIOS password?

If you have forgotten the BIOS password, contact an authorized Sony Service Center to reset it. A reset fee will be charged. To find the nearest center or agent, see Sony Support Information (page 217).

Why does it take time before my computer starts?

❑If the Symantec-Norton Firewall is active, it may take some time before the desktop screen appears due to network security checkups.

❑If the TPM is enabled, it will take longer before the VAIO logo appears due to security checks at computer startup.

Why doesn't my screen turn off when the time selected for the automatic turn-off action has passed?

The VAIO Original Screen Saver disables the timer setting, which you can select using the Windows power options, for your screen to turn off.

Select the screen saver other than the VAIO Original Screen Saver.