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Troubleshooting

What should I do if I cannot write data to CD media?

Make sure you neither launch any software application nor allow any to launch automatically, not even a screen saver.

Stop using the keyboard.

If you are using a CD-R/RW disc with an adhesive label affixed, replace it with one with no affixed adhesive label. Using a disc with an affixed adhesive label could cause a write error or other damage.

What should I do if I cannot write data to DVD media?

Make sure you are using the correct DVD recordable media.

Check which DVD recordable format is compatible with your optical disc drive. Note the possibility that some brands of DVD recordable media do not work.