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Troubleshooting

Built-in MOTION EYE Camera

Why does the viewer window show no images or poor-quality images?

The built-in MOTION EYE camera cannot be shared by more than one software application. If another software application is using the camera, exit the application before using the built-in MOTION EYE camera.

The video memory of your computer may have become insufficient for displaying images from the built-in MOTION EYE camera. Lowering the resolution or reducing the colors of the LCD screen might help.

The viewer window may show some noise, for example horizontal streaks, if you view a rapid-moving object. This is normal and does not indicate a malfunction.

If the problem persists, restart your computer.

Why are captured images poor in quality?

The images captured under the fluorescent lamp may show reflection of the light.

A dark portion in captured images may appear as a noise.

If the lens protection cover is dirty, you cannot take a clear shot. Clean the cover. See On Using the Built-in MOTION EYE Camera (page 159).

Why do captured images contain dropped frames and audio interruptions?

The effect settings on your software application may have caused dropped frames. See the help file on your software application for more information.

There may be more software applications running than your computer can handle. Exit the applications that you are not currently using.

The power management function of your computer may have been activated. Check the CPU performance.