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Troubleshooting

Printing

What should I do if I cannot print a document?

❑Make sure your printer is on, and the printer cable is securely connected to the ports on the printer and computer.

❑Make sure your printer is compatible with the Windows operating system installed on your computer.

❑You may need to install the printer driver software before you use your printer. See the manual that came with your printer for more information.

❑If your printer is not functioning after your computer resumes from a power saving mode (Sleep or Hibernate), then restart the computer.

❑If the bidirectional communication functions are provided with your printer, disabling the functions on your computer may enable printing. Follow these steps:

1 Click Start and Control Panel.

2 Click Printer under Hardware and Sound.

3 Right-click the printer icon and select Properties.

4 Click the Ports tab.

5 Click to cancel the Enable bidirectional support check box.

6 Click OK.

This change to the settings disables the bidirectional communication functions of the printer, such as data transfer, status monitoring, and remote panel.

When your printer is connected to the docking station, check the docking station to see if it is connected to an AC power source.