I cannot turn on the phone Possible cause: The battery is discharged.
Solution: Recharge the battery
Solution: Turn the phone on with the charger attached. If the phone starts, restart the phone with no charger attached.
I cannot charge the phone or battery capacity is low
Possible cause: The charger is not properly connected to the phone.
Solution: Make sure that the charger connector clicks properly into place when connected % 4 Battery.
Possible cause: The battery connection is poor.
Solution: Remove the battery and clean the connectors. You can use one of the following lightly soaked in alcohol; a soft brush, a cloth or a cotton bud. Make sure that the battery is completely dry before you put it back. Check that the battery connectors in the phone are not damaged.
Possible cause: The battery is worn out and needs to be replaced.
This is the Internet version of the user's
Solution: Try another battery and charger for the same phone model, or visit your retailer and ask them to verify if the battery and charger are working properly.
Solution: Make sure the battery is inserted correctly % 5 SIM card and battery.
I cannot use SMS/text messages on my phone
Possible cause: Settings are missing or incorrect.
Solution: Contact your network operator to find out the correct SMS service center setting % 38 Text messaging (SMS).
I cannot use MMS/picture messages on my phone
Possible cause: Your subscription does not include data capability.
Solution: Please contact your network operator.
Possible cause: Settings are missing or incorrect.
Solution: % 6 Help in your phone or go to www.sonyericsson.com/cn, choose your phone model, then choose Phone setup – MMS and follow the instructions % 65 Settings.
Troubleshooting 85
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