SpectraLink 8664, 8665, 8668 PLACING CALLS ON HOLD

34 Inter-Tel® Model 8664/8665/8668 User Guide

GETTING STARTED

PLACING CALLS ON HOLD

You can place calls on hold in one of two ways: individual or system.

• Individual Hold places the call on hold at one endpoint. It can then be directly

picked up at that endpoint or it can be picked up at another endpoint using the

Call Pickup (Reverse Transfer) feature (see page37).

• System Hold places the call on hold in the system. You can then pick up the call

at any endpoint that has a flashing button for the call, including the endpoint that

placed it on hold.

NOTE: You cannot place intercom calls on system hold.

To place a call on Individual Hold:

1. Press until the Hold softkey is available.

2. Press the Hold softkey.

To return to the caller: Press the Hold softkey again.

NOTE: When you place a call on hold, the flashing line number on the two-line display

indicates which line is holding. If you place a call on hold and return the endpoint to idle

mode, the display does not indicate that a call is holding, however, the holding call will

recall your endpoint after the recall timer has expired. The default recall timer is set to

60 seconds.

To place an outside call on System Hold:

1. EITHER, Press - .

OR, Press until the Feat softkey is available and then press the Feat softkey.

2. Dial the System Hold feature code, .

3. Hang up or place another call.

To return to a call that is on System Hold:

1. Press .

2. Press the flashing Call line number (1-4).

FCN

FCN

7

FCN

335

LINE

Contents

Main Page Notice PRODUCT DISPOSAL INSTRUCTIONS iii Regulatory Information IMPORTANT INFORMATION iv NOTE CONCERNING THE WIRELESS TELEPHONES RADIO FREQUENCY (RF) INFORMATION v OPERATIONAL WARNINGS vi ELECTRO MAGNETIC INTERFERENCE/ COMPATIBILITY vii INTERNATIONAL CERTIFICATIONS Page ix SPECIFIC ABSORBTION RATE (SAR) INFORMATION Page xi FINDING YOUR WAY GETTING STARTED MOVING ON USING E-MAIL READER LEARNING MORE CONTENTS PAGE Table of Contents xii CONTENTS PAGE Finding Your Way 2 W ABOUT THIS GUIDE ABOUT YOUR ENDPOINT General Care 4 Model 8664 The illustration below displays the external components of the Model 8664 endpoint. Model 8665 The illustration below displays the external components of the Model 8665 endpoint. 6 Model 8668 The illustration below displays the external components of the Model 8668 endpoint. Status Indicators No Service Battery Low NOTE: 1 Feature Buttons 9 Display and Menu Button 10 Function Button and Softkeys Line Button Headset Jack 12 ABOUT OPERATING MODES ABOUT BATTERY PACKS AND CHARGERS 14 Desktop Charger 16 Charge Indicator Dual Charger 17 Indicator Light Charging Indicator Charge Complete 18 Quad Charger Indicator Light Important Notes about Chargers and Battery Packs 20 A BOUT VOICE M Page 22 Enterprise Messaging Automatic Speech Recognition (ASR) 24 WHAT YOU SEE AND HEAR S OFTWARE C Getting Started TURNING YOUR ENDPOINT ON AND OFF LOCKING AND UNLOCKING THE KEYPAD ON YOUR END- 27 SETTING UP VOICE MAIL Initializing Your Mailbox 28 Recording Your Personal Greetings 29 Recording Your Voice Mail Directory Name 30 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 31 32 Receiving Intercom Calls Outside Calls Placing Outside Calls 33 Receiving Outside Calls Emergency Calls Call Waiting 34 PLACING CALLS ON HOLD PLACING CONFERENCE CALLS 36 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 38 FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Calls 40 REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR ENDPOINT Date, Time, Name, and Extension Number Outside Partys Name/Number USING THE MUTE FEATURE 42 USING THE MESSAGE FEATURE Leaving Messages Retrieving Messages 44 ACCESSING YOUR MAILBOX DISABLING AND ENABLING ASR 46 ACCESSING VOICE MAIL MESSAGES Listening to Messages Page 48 Recovering Deleted Voice Mail Messages 49 Recording and Sending Voice Mail Messages 50 Canceling Unheard Voice Mail Messages 52 USING DO-NOT-DISTURB MODE 53 54 USING REMINDER MESSAGES Moving On 56 SETTING ENDPOINT PREFERENCES 57 Ring Options Telephone Ring Auxiliary Ring 1/Auxiliary Ring 2 58 Phone Options System Info Extension Push-To-Talk (Model 8665 only) 60 SETTING MAILBOX PREFERENCES Changing Your Mailbox Password 61 Changing the Voice Mail Message Envelope 62 Changing the Call Screening Transfer Method 63 Programming a Fax Destination Changing the Message Search Order 64 Programming Remote Messaging Page CHANGING VOLUME LEVELS RETURNING TO DEFAULT OPERATION 67 SPEED DIALING Station Speed D ial Programming Station Speed-Dial Numbers 68 69 Creating Station Speed-Dial Buttons Dialing Station Speed-Dial Numbers 70 System Speed Dial USING RECORD-A-CALL 72 P Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING S Feature Buttons 74 DSS/BLF Buttons USING ACCOUNT CODES 76 SCREENING CALLS USING DIRECTORIES Telephone Directory 78 79 Basic Search 80 Voice Mail Directory Page 82 PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 83 Remote Feature Access 84 REQUESTING AGENT HELP 85 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 86 Logging In and Out of ACD Hunt Groups 87 Ending an ACD Hunt Group Call 88 USING THE PUSH-TO-TALK FEATURE Page Page Using E-Mail Reader 92 E-MAIL READER FEATURES 94 USING YOUR ADVANCED MAILBOX SETTING UP YOUR E-MAIL PASSWORD 96 ACCESSING E-MAIL MESSAGES 98 99 USING MAIN MENU E-MAIL READER COUNT 100 ACCESSING FAX MESSAGES 101 RECOVERING DELETED MESSAGES 102 CHANGING MESSAGE ENVELOPES USING E-MAIL READER VOICE MAIL FLOWCHART (ADVANCED MAILBOX) Accept or press to accept the option. N OTE: Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ 108 Page 110 DEFAULT FEATURE CODES EXTENSION NUMBERS Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES GENERAL FEATURE CODES 112 Page Page Index A B C D E F G H I L M N O R S T U V VOICE MAIL FLOWCHART (STANDARD VOICE MAILBOX) N m OTE: enu or say Accept or press to accept.