SpectraLink 8664, 8665, 8668 Voice Mail Directory

80 Inter-Tel® Model 8664/8665/8668 User Guide

MOVING ON

Voice Mail Directory

With the Voice Mail directory, subscribers and non-subscribers can use ASR (if

enabled) or dialpad buttons to search for names in the directory. Subscriber names are

automatically added to the directory when their mailbox is initialized. ASR may not

be able to locate names that are pronounced differently than they are spelled. For

these types of names, use the alternate search method of spelling the name using the

endpoint dialpad buttons (see table below).

You begin a search by dialing the system voice mail extension and selecting the direc-

tory option. You are prompted to say or spell the name of the mailbox user you want

to search for. For example, if you say the name John, the system locates all of the sub-

scribers with the first or last name of John. The list of names returned might include

the names John Smith, John Jones, John Nielson, David John, Robert John, etc.

When one to 10 matches are located, you can browse the list of returned names by

selecting the Previous (say “Previous” or press ) and Next (say “Next” or press

) options. The directory lists are circular. That is, when the end of the list is

reached, the next name played will be the first name in the directory. When the correct

name is played say “Yes” or press to select it.

If the system locates more than 10 matches, you can either browse the list using the

options mentioned above, or filter the list by responding to the filtering questions gen-

erated by the system. Based on your responses, the system filters the list to include

first or last name matches only. If the system cannot locate an exact match, it returns

the closest match found.

To use the dialpad buttons to spell a name: When prompted, press the appropriate

dialpad buttons to spell the name. The number of times a button is pressed determines

which character is entered, as shown in the table below. When adjoining characters

are under the same button, press Fwd to advance to the next character. For example,

5666Fwd66337777 enters “Jones.”

NUMBER OF TIMES BUTTON IS PRESSED

BUTTON 12345

1-&()1

2ABC‘ 2

3DEF ! 3

4GHI *4

5JKL#5

6MNOñ 6

7PQRS7

8TUV?8

9WXY Z 9

0@:.,0

1

3

#

Contents

Main Page Notice PRODUCT DISPOSAL INSTRUCTIONS iii Regulatory Information IMPORTANT INFORMATION iv NOTE CONCERNING THE WIRELESS TELEPHONES RADIO FREQUENCY (RF) INFORMATION v OPERATIONAL WARNINGS vi ELECTRO MAGNETIC INTERFERENCE/ COMPATIBILITY vii INTERNATIONAL CERTIFICATIONS Page ix SPECIFIC ABSORBTION RATE (SAR) INFORMATION Page xi FINDING YOUR WAY GETTING STARTED MOVING ON USING E-MAIL READER LEARNING MORE CONTENTS PAGE Table of Contents xii CONTENTS PAGE Finding Your Way 2 W ABOUT THIS GUIDE ABOUT YOUR ENDPOINT General Care 4 Model 8664 The illustration below displays the external components of the Model 8664 endpoint. Model 8665 The illustration below displays the external components of the Model 8665 endpoint. 6 Model 8668 The illustration below displays the external components of the Model 8668 endpoint. Status Indicators No Service Battery Low NOTE: 1 Feature Buttons 9 Display and Menu Button 10 Function Button and Softkeys Line Button Headset Jack 12 ABOUT OPERATING MODES ABOUT BATTERY PACKS AND CHARGERS 14 Desktop Charger 16 Charge Indicator Dual Charger 17 Indicator Light Charging Indicator Charge Complete 18 Quad Charger Indicator Light Important Notes about Chargers and Battery Packs 20 A BOUT VOICE M Page 22 Enterprise Messaging Automatic Speech Recognition (ASR) 24 WHAT YOU SEE AND HEAR S OFTWARE C Getting Started TURNING YOUR ENDPOINT ON AND OFF LOCKING AND UNLOCKING THE KEYPAD ON YOUR END- 27 SETTING UP VOICE MAIL Initializing Your Mailbox 28 Recording Your Personal Greetings 29 Recording Your Voice Mail Directory Name 30 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 31 32 Receiving Intercom Calls Outside Calls Placing Outside Calls 33 Receiving Outside Calls Emergency Calls Call Waiting 34 PLACING CALLS ON HOLD PLACING CONFERENCE CALLS 36 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 38 FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Calls 40 REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR ENDPOINT Date, Time, Name, and Extension Number Outside Partys Name/Number USING THE MUTE FEATURE 42 USING THE MESSAGE FEATURE Leaving Messages Retrieving Messages 44 ACCESSING YOUR MAILBOX DISABLING AND ENABLING ASR 46 ACCESSING VOICE MAIL MESSAGES Listening to Messages Page 48 Recovering Deleted Voice Mail Messages 49 Recording and Sending Voice Mail Messages 50 Canceling Unheard Voice Mail Messages 52 USING DO-NOT-DISTURB MODE 53 54 USING REMINDER MESSAGES Moving On 56 SETTING ENDPOINT PREFERENCES 57 Ring Options Telephone Ring Auxiliary Ring 1/Auxiliary Ring 2 58 Phone Options System Info Extension Push-To-Talk (Model 8665 only) 60 SETTING MAILBOX PREFERENCES Changing Your Mailbox Password 61 Changing the Voice Mail Message Envelope 62 Changing the Call Screening Transfer Method 63 Programming a Fax Destination Changing the Message Search Order 64 Programming Remote Messaging Page CHANGING VOLUME LEVELS RETURNING TO DEFAULT OPERATION 67 SPEED DIALING Station Speed D ial Programming Station Speed-Dial Numbers 68 69 Creating Station Speed-Dial Buttons Dialing Station Speed-Dial Numbers 70 System Speed Dial USING RECORD-A-CALL 72 P Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING S Feature Buttons 74 DSS/BLF Buttons USING ACCOUNT CODES 76 SCREENING CALLS USING DIRECTORIES Telephone Directory 78 79 Basic Search 80 Voice Mail Directory Page 82 PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 83 Remote Feature Access 84 REQUESTING AGENT HELP 85 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 86 Logging In and Out of ACD Hunt Groups 87 Ending an ACD Hunt Group Call 88 USING THE PUSH-TO-TALK FEATURE Page Page Using E-Mail Reader 92 E-MAIL READER FEATURES 94 USING YOUR ADVANCED MAILBOX SETTING UP YOUR E-MAIL PASSWORD 96 ACCESSING E-MAIL MESSAGES 98 99 USING MAIN MENU E-MAIL READER COUNT 100 ACCESSING FAX MESSAGES 101 RECOVERING DELETED MESSAGES 102 CHANGING MESSAGE ENVELOPES USING E-MAIL READER VOICE MAIL FLOWCHART (ADVANCED MAILBOX) Accept or press to accept the option. N OTE: Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ 108 Page 110 DEFAULT FEATURE CODES EXTENSION NUMBERS Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES GENERAL FEATURE CODES 112 Page Page Index A B C D E F G H I L M N O R S T U V VOICE MAIL FLOWCHART (STANDARD VOICE MAILBOX) N m OTE: enu or say Accept or press to accept.