Troubleshooting Tips Windows | Sprint Nextel 595U manual

Section 3F

Troubleshooting Tips (Windows)

In This Section

♦Problems, Causes, and Solutions

♦GO Button Is Unavailable

♦Searching for Service

♦Cannot Connect to the Network

♦PWR LED Goes Off and On, and Then Stays Red

♦Sprint Location Services Aren’t Working or Don’t Seem to Be Available

♦Could Not Prepare Data Services

♦Unable to Prepare Data Services

♦Sprint Connection Manager Stops Working After Upgrading Windows

This section helps you diagnose and solve common problems you may experience while using your Sprint Mobile Broadband USB modem and the Sprint Connection Manager software on a Windows computer.

92	Section 3F: Troubleshooting Tips (Windows)

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Sprint Nextel 595U manual Troubleshooting Tips Windows

Contents

Sprint Mobile Broadband USB Modem Table of Contents 3B. Menu Options 3C. Changing Sprint Connection Manager Settings3D. Tools 3E. Frequently Asked Questions Windows Why won’t my laptop go into hibernation mode when using my 117 3F. Troubleshooting Tips Windows119 6B. Terms and Conditions 5B. Regulatory InformationGlossary and Index 7A. Glossary 7B. Index Welcome to Sprint Introduction Tip Basics of Your USB Modem Page Introducing the Sprint Mobile Broadband USB Modem Introducing the Sprint Mobile Broadband USB Modem Your Sprint Mobile Broadband USB Modem Cdma Networks One Touch Activation Package Contents Care and Maintenance About This Guide Getting Started With Your USB Modem Getting Started System Requirements USB Modem Software System Requirements Getting StartedGetting Started With Your USB Modem High Encryption Requirements Windows If you are running Windows 2000 with Internet Explorer USB Modem Software If you are running Windows 2000 with Netscape Communicator Getting Help Contacting Sprint Customer Service TroubleshootingVisiting the Sprint Web Site Getting HelpPage Installing the USB Modem on a Windows Computer Page Installing the Software on a Windows Computer Installing the Software on a Windows ComputerGetting Started Insertion of the rechargeable battery into the USB modem To install the software on your computer Installing the Software on a Windows Computer Installing the Software on a Windows Computer Inserting the USB Modem Removing the USB Modem Inserting and Removing the USB ModemInserting and Removing the USB Modem Removing the USB Modem Inserting the USB ModemTo remove the USB modem Setting Up Service Windows Setting Up Service Windows Preactivated USB Modem Activating and Using Sprint ServiceTo unlock your USB modem Non-preactivated USB Modem One Touch Activation Non-preactivated USB Modem Activation Wizard If the Activation Wizard has not started automatically Once the Activation Wizard is running Data Provisioning Iota Page Using the USB Modem on a Windows Computer Page Your USB Modem The Basics Starting Sprint Connection Manager Sprint Connection ManagerTo start Sprint Connection Manager Starting Sprint Connection Manager Automatically Sprint Connection Manager Window Mobile Broadband Window GPS Receiver Window Show Start/end Hide DetailsLocation Information Window, select Enable Location Services Hepe Common items Connection States Mobile Broadband Window No device Searching for service ConnectingInitializing Disconnected Connected to Ndis Device powered offDevice locked GPS Status GPS Receiver Window ValidatingSearching Acquired System Tray Connection States Determining the Type of Coverage Sprint Location ServicesAttaching an External Antenna To use Sprint Location Services Powering the USB Modem On and Off Select Menu Power Off Modem Your USB Modem The Basics Controlling the Sprint Connection Manager Window Select Menu Power On ModemExpanding Sprint Connection Manager Mobile Broadband Window GPS Receiver Window To restore Sprint Connection Manager when it is minimized Minimizing Sprint Connection ManagerRestoring Sprint Connection Manager Exiting Sprint Connection Manager Launching a Sprint Power Vision or Sprint Vision Connection To launch a connection Roam Guard To turn on the Roam Guard feature To permanently turn off the Roam Guard featureAuto-launch upon Network Connection To specify which application to automatically launch Viewing the Amount of Data Transferred Online Help Ending a ConnectionTo end a connection Security Displaying Your Phone NumberInitial Lock Code Locking the USB Modem When the USB Modem Is LockedTo lock the USB modem immediately Unlocking the USB Modem Locking upon Sprint Connection Manager StartupTo unlock the USB modem Changing the Lock Code Accessing LinksTo change the lock code Uninstalling the Sprint Connection Manager Software Menu Options Sprint Connection Manager Menu System Tray Menu Sprint Connection Manager Menu Diagnostics UpdatesSettings Menu Item Description Alert Log System Tray Menu Changing Sprint Connection Manager Settings Settings Window Changing Sprint Connection Manager Settings General Settings Menu Item Description Play sound EffectsAlways on Top Sprint Mobile Broadband Settings When ready To select GO automatically when ready, ensure that EnableEnable To select Enable Network Adapter NDIS, ensure that GO Menu Item Description Network 1XOnlySprint Roam Only Sprint Location Services Settings Menu Item Description Enable Services onConsent for Location Search Services Display GPS Click Test GPS Tools Viewing the Connection History To view the Connection HistoryTo sort the entries To export the entries to a text file Viewing Alerts To copy one or more entriesTo delete all entries To delete one or more entries To access the Device Info & Diagnostics window Running DiagnosticsSelect Device Info & Diagnostics Tools Tools To update the software Updating the SoftwareDisplaying System Information To display system information About Sprint Mobile Broadband To display this window Frequently Asked Questions Windows Frequently Asked Questions Windows If the connection is always on, am I always being billed? What is Sprint Connection Manager?How fast is the connection with Sprint Connection Manager? What is LBS? Can I connect to a dial-up account like AOL or EarthLink? What is GPS? What is enhanced Local Search?How do I get the enhanced Local Search feature? Where do I find the enhanced Local Search feature? How do I use the enhanced Local Search feature? Where can I use GPS?What is GPS User Plane? What is GPS Control Plane? How do I enable/disable GPS? Will GPS work when Privacy is set to ON?Can I use Sprint Location Services if I have enabled NDIS? Do I need a GPS subscription to use GPS? What GPS mode options are supported? Location-Based Services limitationsWhat is GPS Basic? What is the difference between GPS Basic and GPS Premium? What is GPS Premium?What is a GPS application? What is NMEA? When do I need to use NMEA? How do I configure my Nmea port? How do I start and stop NMEA?To start Nmea output To stop Nmea output, you have several options Troubleshooting Tips Windows Problems, Causes, and Solutions Troubleshooting Tips Windows Searching for Service GO Button Is Unavailable Cannot Connect to the Network PWR LED Goes Off and On, and Then Stays Red Troubleshooting Tips Windows Could Not Prepare Data Services Unable to Prepare Data ServicesPage Installing and Using the USB Modem on a Mac 100 Installing and Using the Software on a Mac Computer Installing and Using the Software on a Mac Computer 101 Double-clickSoftware Update Click Check Now Finder, choose Go Applications System Preferences To install the Watcher Lite software on your Mac computer Installing the Software on a MacInstalling and Using the Software on a Mac Computer 103 Click Continue Installing the Drivers To install the drivers on your Mac computerInstalling and Using the Software on a Mac Computer 105 Click Restart 106 USB Modem Activation and Provisioning Activation Assistant Text/window Description/next action Displayed Device NotActivated Window Installing and Using the Software on a Mac Computer 109 To activate your USB modem and account Connecting to the Sprint Network Icons and Text in Watcher LiteTo connect to the Sprint network To end your network connection Menu Options Removing Your USB Modem Sprint Service Areas Manage Your Account OnlineTo remove the USB modem from your Mac Installing and Using the Software on a Mac Computer 113 Troubleshooting Tips MacConnect Button Is Unavailable Frequently Asked Questions How fast is the connection with Sprint Connection Manager? Installing and Using the Software on a Mac Computer 115Can I connect to a dial-up account like AOL or EarthLink? 116 Technical Specifications Regulatory Information 118 Technical Specifications Technical Specifications 119 LED Operation State Indicates Data Radio Frequency and Electrical Specifications Software Specifications Environmental Specifications Mechanical Specifications Regulatory Information Regulatory Notices Regulatory Information 125 126 Patents Regulatory Information 127 Trademarks Copyright Limitation of Liability Additional Information and UpdatesRegulatory Information 129 130 Safety Information Terms & Conditions 132 Important Notice Safety and Hazards Safety and NoticesSafety and Notices 133 Safety and Hazards Important Notice Terms and Conditions Terms and Conditions 135 Basic Definitions Services Covered By These Ts&Cs & Additional TermsSubscriber Agreement When You Accept The Agreement When You Don’t Have To Pay An Early Termination FeeOur Policies Term Commitments & Early Termination Fees Your Right To Terminate Services Our Right To Suspend Or Terminate ServicesOur Right To Change The Agreement & Your Related Rights Credit Checks & Credit Information Account Spending Limits ASLDeposits & Returning Deposits Terms and Conditions 139 Restrictions On Using Services Coverage Where Your Device Will WorkYour Device, Number & E-mail Address Caller ID Porting/Transferring Phone Numbers Roaming About Data Services & ContentTerms and Conditions 141 Specific Terms & Restrictions On Using Data Services Account & Service Charges Pro-rating Unused MinutesActivation & Miscellaneous Charges How We Calculate Your Charges For Billing Purposes Terms and Conditions 143 Your Bill Your Payments Late FeesTaxes & Government Fees Surcharges Protecting Our Network & Services Disputing Charges You Must Still Pay Undisputed ChargesYour Privacy Terms and Conditions 145 Or Other Emergency Calls Location Based ServicesIf Your Device Is Lost or Stolen You Agree We Are Not Responsible For Certain Problems Disclaimer of WarrantiesYou Agree Our Liability Is Limited No Consequential Damages Terms and Conditions 147 Dispute Resolution Exceptions To Our Agreement To Arbitrate Disputes Terms and Conditions 149 No Class Actions No Trial By JuryIndemnification Providing Notice To Each Other Under The Agreement Terms and Conditions 151 152 Glossary and Index 154 Glossary Glossary 155 Horizontal Estimated Position Error-Relates to GPS accuracy 156 LED Glossary 157 System tray 158 Index Index 159 160 Index Index 161 Disk space required 162 Index 163 GPS Basic Windows only 164 Knowledge base Last fix Windows only, 37 late fees Index 165 Minus sign in Sprint Connection Manager 166 StoppedworkingafterWindowsupgrade Index 167 168 Index 169 170