Section 3F: Troubleshooting Tips (Windows) 97
Could Not Prepare Data Services
See “Unable to Prepare Data Services” (page97).
Unable to Prepare Data Services
The USB modem was unable to access the IOTA server to obtain data account
parameters for you. This may be because the signal strength is poor or because the
IOTA server is not responding.
䢇Confirm you have sufficient signal strength. Try the actions listed for “Searching
for Service” (page 94).
䢇Contact Sprint for assistance (page13).
This message may indicate that your system does not support 128-bit encryption
for high-security access to data provisioning. You will not be able to complete the
activation of data services until you upgrade your system’s security. (See “High
Encryption Requirements [Windows]” on page10.)
Sprint Connection Manager Stops Working After Upgrading Windows
If you’ve upgraded Windows, and SprintConnection Manager stopped working:
1. Uninstall Sprint Connection Manager (page59).
2. Reinstall SprintConnection Manager (page 17).
Note: The message may appear as “Could not prepare data services. Please contact...”
Note: After the following steps, any changes you made to SprintConnection
Manager settings will be lost; you will have to reapply the changes.